Imported Images are spliced/cut

Posted on 2009-02-11
Last Modified: 2012-05-06

I have a client whos computer seems to be cutting images (see example). It appears that it is totally random when the pictures get spliced or cut and even sometimes the contrast on half of the picture gets turned way up. The pictures on the camera look just fine and when imported using another machine import perfectly. She has brought her SD card into Walgreens and had them put the pictures to a CD and they are also just fine until they are imported into her computer. I've done some searching on the web and found that many people are having this issue but couldn't find a resolution to this annoyance.

I've included two pictures where the splicing has occurred.
Question by:BewareOfButtlice
    LVL 91

    Accepted Solution

    i would try updating chipset drivers first
    then - depending on what connection is used, update those drivers too
    you can also run sfc /scannow  from the run box - or a repair install
    LVL 91

    Expert Comment

    oh yes - and test thebasics first : ram and disk
    download ubcd, run memtest86+ and the disk test needed; to be sure about the basics !!
    LVL 1

    Assisted Solution

    Reinstalled Graphics card driver,
    also reset settings to defualt,
    if this doesn't fix,
     get the msinfo of the machine and copy paste it here.

    like make model CPU, RAM, Graphics card etc.
    LVL 31

    Expert Comment

    Does this happen in more than one program?  What program(s) do they use to view their pictures?  I don't know what this kind of setting would be called offhand or who would want to do it on purpose, but it looks kind of like a freeze pane in excel.
    LVL 1

    Author Comment

    Host Name:                 HOME
    OS Name:                   Microsoftr Windows VistaT Home Premium
    OS Version:                6.0.6001 Service Pack 1 Build 6001
    OS Manufacturer:           Microsoft Corporation
    OS Configuration:          Standalone Workstation
    OS Build Type:             Multiprocessor Free
    Registered Owner:          Dean
    Registered Organization:   Hewlett-Packard Company
    Product ID:                89578-OEM-7332157-00061
    Original Install Date:     4/12/2007, 3:38:56 AM
    System Boot Time:          2/12/2009, 12:27:29 PM
    System Manufacturer:       HP-Pavilion
    System Model:              RX887AA-ABA a6030n
    System Type:               X86-based PC
    Processor(s):              1 Processor(s) Installed.
                               [01]: x64 Family 15 Model 107 Stepping 1 AuthenticAMD
     ~2500 Mhz
    BIOS Version:              Phoenix Technologies, LTD 5.05 , 3/9/2007
    Windows Directory:         C:\Windows
    System Directory:          C:\Windows\system32
    Boot Device:               \Device\HarddiskVolume1
    System Locale:             en-us;English (United States)
    Input Locale:              en-us;English (United States)
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    oft Works 8.0 installation.
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    is the system info. It is an HP PAvilion A6030n S/N: CNX7150XZF
    ive updated the chipset and drivers for the card reader. the video is onboard. i am waiting for the customer to bring in their SD card so i can attempt another transfer. I will update when it is in.
    LVL 1

    Author Comment

    Chipset drivers appear to have corrected the problem. I used her SD card and transferred all the pictures to the computer. I told her to take the computer home and give it another shot with all of her peripherals plugged into the computer and see if it does it. Ill accept a solution if i dont hear back from her for a while. She will be working tonight to transfer all of the pictures back onto the computer again.
    LVL 91

    Expert Comment

    let's hope...

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