Wireless Connection Disappears on Acer Extensa 5220

Posted on 2009-02-11
Last Modified: 2012-05-06
I have an Acer Extensa 5220 running an Atheros wireless connection. If I disable the connection through My Network Places then close the lid, when I reopen it, the connection no longer exists. Not only is the wireless connection not in  My Network Places but if I go to Device Manager it has completely disappeared there too. In Device Manager there is nothing else showing with a cross or a question mark.

I can try reinstalling the driver but it says there's not Atheros card present.

If I go back to factury default through Recovery Management (and reinstall everything!!) the Atheros wireless connection reappears so it's nothing physically wrong.

Question by:ChrisJonesLycos
    LVL 1

    Expert Comment

    Check two things,
    see if wireless is disbaled in BIOS

    and if this is disabled, enable it
    if this doesn' t fix the problem,

    go to acer support select your model update BIOS.

    geneally you need to press DEL key on startup screen in order to get into BIOS.

    please feel free to ask if any question arises in you mind


    Author Comment

    The wireless isn't listed anywhere in the BIOS. However I have tried setting the BIOS to manufacturer defaults and that doesn't help.

    I've tried installing the latest Atheros driver from the Acer support site but it doesn't help. It says it can't see the card. However card comes back fine if you install factory setup so it's definitely there.

    Accepted Solution

    Out of interest loads of people complaining of something similar on Google. Gone through masses of options but just got it to work in this bizarre and very roundabout way:

    I downloaded the latest Atheros driver from the Acer website - 7.6.0
    Installed this using their Setup.exe
    Went to Device Manager and the wireless adapter had appeared but with a question mark
    I clicked on properties and found it thought it was using a previous driver 5.x.x
    I right clicked and uninstalled the driver
    I went to Add Or Remove Programs and found the Atheros 5.x.x driver there (!!!)
    I uninstalled that
    I rebooted
    On startup I installed the 7.6.0 driver again
    It worked.

    OK, so not logical but these cards and/or their original drivers seem very dodgey.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    New My Cloud Pro Series - organize everything!

    With space to keep virtually everything, the My Cloud Pro Series offers your team the network storage to edit, save and share production files from anywhere with an internet connection. Compatible with both Mac and PC, you're able to protect your content regardless of OS.

    This article describes how to perform a hard reset on your router. Usually this is most-useful on wireless routers, but the same concept applies to nearly all home/SOHO routers. This process will return the router to factory defaults, so record your…
    I recently purchased a Bluetooth headset called the Music Jogger (model BSH10). The control buttons on it look like this: One of my goals is to use it as the microphone and speakers for Skype calls. In that respect, it works well. However, I …
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
    In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    11 Experts available now in Live!

    Get 1:1 Help Now