We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you two Citrix podcasts. Learn about 2020 trends and get answers to your biggest Citrix questions!Listen Now


Body of email fails to print out

Medium Priority
Last Modified: 2012-05-06
When printing out emails the body of the message fails to print.
Printing to a local USB printer however also fails on networked printers.
The sender details, header, etc does however print.
HP dc7800 SFF PC running XP Pro SP3, Microsoft Office XP with SP3.
All MS updates installed.
All HP updates (Bios, etc updated)
Default printer is a HP 1020 LaserJet, Other networked printers HP 4050n.
I can print roughly 1 of 10 emails in my inbox however there is nothing obviously different between them.
Word is being used as the email editor however turning this off has made no difference.
Office has been re-installed and roaming profile re-created with no difference.

Watch Question


could you try to detect & repair in help menu? see if that helps

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts

Are you using the Symantec anti spam filter?  If so uninstall it, don't just turn it off, and the issue goes away.
As a short quick fix, try hitting forward, the body of the mail shows up and you can print it.


Uninstalled IE7, rebooted and tested printing, printed fine. Installed IE7, rebooted nd tested printing, printed fine. Updated security updates tested printing, all fixed. Thanks for your help pointing me in the right direction.
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.