blackberry device cannot sync when email in outlook is configure to deliver to personal folder
Posted on 2009-02-12
Our environment is as follow: MS exchange 2000, outlook 2003 or 2007, blackberry bold, Blackberry Professional Server.
We have a few units of blackberry bold running at the moment with no problem. All users emails are residing in exchange server.
Recently, we are trying to configure a unit for another user. His exchange emails are configured to deliver to a personal folder in his hard disk instead of residing in our exchange server.
So, when his computer is not on, the email stays in our exchange server, but when he launch his outlook, the email coming in are automatically moved to the personal folder.
Based on this, we found that the emails going to the blackberry device is not consistant, and it is always not recieving emails. We suspect that when the email reaches his computer and is moved to his personal folder, the blackberry professional server did not do a sync with our exchange server at that point of time, thus the emails are not replicated to the blackberry device.
Is there anyway to configure the Blackberry professional server or our exchange server to push the email into his device as soon as it arrive at the exchange?