Email disappearing from Outlook 2003
Hi,
We have a user here with an interesting problem. Every once in a while his Outlook will pop up with the message "Outlook is trying to retrieve data from the Microsoft Exchange Server ......". He has shown me that he will get emails coming in to his inbox, and then for no reason at all they will disappear. If he restarts Outlook, the emails come back.
Anyone have any ideas as to what is causing this?
Thanks :D
We have a user here with an interesting problem. Every once in a while his Outlook will pop up with the message "Outlook is trying to retrieve data from the Microsoft Exchange Server ......". He has shown me that he will get emails coming in to his inbox, and then for no reason at all they will disappear. If he restarts Outlook, the emails come back.
Anyone have any ideas as to what is causing this?
Thanks :D
Kamaraj Subramanian
http://support.microsoft.com/kb/287577
Does the problem follow the user to another machine?
-M
-M
Sounds like a rule may be causing this.
If user does not have many rules setup
Close and Reopen Outlook using
Start>RUN>Outlook.exe /cleanrules
*all custom rules will be removed. However, all one needs to do is re-create them.
Can also check to see that the user is not using Exchange Cached Mode
If they are, try turning it off.
If user does not have many rules setup
Close and Reopen Outlook using
Start>RUN>Outlook.exe /cleanrules
*all custom rules will be removed. However, all one needs to do is re-create them.
Can also check to see that the user is not using Exchange Cached Mode
If they are, try turning it off.
Still not working after the above solutions applied. It is a very wierd issue. To recap, every once in a while, he will look at his Outlook Inbox and it will not show emails that used to be there or it will say the last email he got was 9:30 AM and the current time is 11:00 AM. When he restarts Outlook, the emails will repopulate up to the current time.
Post your ideas guys.
Thanks again.
Post your ideas guys.
Thanks again.
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