Email disappearing from Outlook 2003

Posted on 2009-02-12
Last Modified: 2012-05-06

We have a user here with an interesting problem.  Every once in a while his Outlook will pop up with the message "Outlook is trying to retrieve data from the Microsoft Exchange Server ......".  He has shown me that he will get emails coming in to his inbox, and then for no reason at all they will disappear.  If he restarts Outlook, the emails come back.

Anyone have any ideas as to what is causing this?

Thanks :D
Question by:telebec
    LVL 23

    Expert Comment

    LVL 65

    Expert Comment

    Does the problem follow the user to another machine?

    LVL 47

    Expert Comment

    Sounds like a rule may be causing this.

    If user does not have many rules setup
    Close and Reopen Outlook using
    Start>RUN>Outlook.exe /cleanrules

    *all custom rules will be removed. However, all one needs to do is re-create them.

    Can also check to see that the user is not using Exchange Cached Mode
    If they are, try turning it off.

    Author Comment

    Still not working after the above solutions applied.  It is a very wierd issue.  To recap, every once in a while, he will look at his Outlook Inbox and it will not show emails that used to be there or it will say the last email he got was 9:30 AM and the current time is 11:00 AM.  When he restarts Outlook, the emails will repopulate up to the current time.

    Post your ideas guys.

    Thanks again.

    Accepted Solution

    Reinstall of Office has corrected the problem.  This is weird because Office had already been reinstalled and the problems still persisted.  It was discovered later that a version of Office Standard and Office Professional were both installed at the same time.  After removing both instances of Office, and reinstalling Office Professional, the problems have been nonexistent.

    Thanks for the help everyone.

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