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Email disappearing from Outlook 2003


We have a user here with an interesting problem.  Every once in a while his Outlook will pop up with the message "Outlook is trying to retrieve data from the Microsoft Exchange Server ......".  He has shown me that he will get emails coming in to his inbox, and then for no reason at all they will disappear.  If he restarts Outlook, the emails come back.

Anyone have any ideas as to what is causing this?

Thanks :D
NorthernTel & Telebec Managed Services
NorthernTel & Telebec Managed Services
1 Solution
Kamaraj SubramanianApplication Support AnalystCommented:
Does the problem follow the user to another machine?

Sounds like a rule may be causing this.

If user does not have many rules setup
Close and Reopen Outlook using
Start>RUN>Outlook.exe /cleanrules

*all custom rules will be removed. However, all one needs to do is re-create them.

Can also check to see that the user is not using Exchange Cached Mode
If they are, try turning it off.
NorthernTel & Telebec Managed ServicesManaged I.T. SupportAuthor Commented:
Still not working after the above solutions applied.  It is a very wierd issue.  To recap, every once in a while, he will look at his Outlook Inbox and it will not show emails that used to be there or it will say the last email he got was 9:30 AM and the current time is 11:00 AM.  When he restarts Outlook, the emails will repopulate up to the current time.

Post your ideas guys.

Thanks again.
NorthernTel & Telebec Managed ServicesManaged I.T. SupportAuthor Commented:
Reinstall of Office has corrected the problem.  This is weird because Office had already been reinstalled and the problems still persisted.  It was discovered later that a version of Office Standard and Office Professional were both installed at the same time.  After removing both instances of Office, and reinstalling Office Professional, the problems have been nonexistent.

Thanks for the help everyone.

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