Konica Minolta C451 slow accessing
I have a Konica Minolta Bizhub C451 on a windows network. On one machine two unique users can log on and access the properties of this printer no problem, when the default user signs on it takes around 15 minutes to get to the properties and another 15 minutes to do anything else on this printer.
Ths computer in question is on Windows XP service pack 3, has 1GB RAM and plenty of disk space. I have similar spec computers on the network which can connect with no problems. I have checked the user profile in the Active Directory and it is fine in here.
Thank you for any help.
Ths computer in question is on Windows XP service pack 3, has 1GB RAM and plenty of disk space. I have similar spec computers on the network which can connect with no problems. I have checked the user profile in the Active Directory and it is fine in here.
Thank you for any help.
Check the settings under the configure tab in the driver for the C451. Under Aquire Settings you can uncheck "Auto". This will stop the driver from collecting printer information every time you change tab or change a setting..
ASKER
Thank you for the reply.
That has helped partially.
I can now get to the properties much quicker, and when I click on Printing Preferences that is also much quicker. Unfortunately when I click on any of the tabs in here along the top I have another 10 to 20 minute wait. I have spoken with our Photocopier engineer and, after trying the usual update drivers etc., suggested it may be something in the users profile that is causing the problem. Unfortunately he couldn't tell me what that was likely to be. The machine isn't that old and shouldn't have anything serious stopping it, the windows Firewall is turned off (and off for networks in advanced) and it has good antivirus software.
That has helped partially.
I can now get to the properties much quicker, and when I click on Printing Preferences that is also much quicker. Unfortunately when I click on any of the tabs in here along the top I have another 10 to 20 minute wait. I have spoken with our Photocopier engineer and, after trying the usual update drivers etc., suggested it may be something in the users profile that is causing the problem. Unfortunately he couldn't tell me what that was likely to be. The machine isn't that old and shouldn't have anything serious stopping it, the windows Firewall is turned off (and off for networks in advanced) and it has good antivirus software.
You can always remove the user profile and let it be recreated automatically from the default user
ASKER
Hi Thanks for the reply.
I haven't tried that suggestion yet as I am now having the same problem on all of the Windows 2000 (SP4) computers I have tried to connect to this printer. I also had the idea to set up the printer on a server (Windows 2003 - with the correct driver), share it, and then point the user to that. Unfortunately this server has got exactly the same problem now.
With this in mind I am reluctant to delete the original user profile as doing may only remove the problem and not show what the problem is, and with the other problems I now have I really need to know what the problem could be as I cannot realistically delete every user profile just to get this printer working, especially on our server.
I haven't tried that suggestion yet as I am now having the same problem on all of the Windows 2000 (SP4) computers I have tried to connect to this printer. I also had the idea to set up the printer on a server (Windows 2003 - with the correct driver), share it, and then point the user to that. Unfortunately this server has got exactly the same problem now.
With this in mind I am reluctant to delete the original user profile as doing may only remove the problem and not show what the problem is, and with the other problems I now have I really need to know what the problem could be as I cannot realistically delete every user profile just to get this printer working, especially on our server.
Are you accessing the printer from an old version of Acrobat software? Is the problem occuring using all softwares or only some specific?
ASKER
Hi
Adobe version on this pc is 6.0. It is also 6.0 on an almost identical computer which works. I have just installed it on another Windows 2000 pc, almost the same as previous ones, and this time it works a treat. I have checked Interneet Explorer settings, firewall settings, user account settings, and they are all matching over the various computers.
If it wasn't so big it would be through a window by now.
Adobe version on this pc is 6.0. It is also 6.0 on an almost identical computer which works. I have just installed it on another Windows 2000 pc, almost the same as previous ones, and this time it works a treat. I have checked Interneet Explorer settings, firewall settings, user account settings, and they are all matching over the various computers.
If it wasn't so big it would be through a window by now.
I have had customers with similar problems. Upgrading adobe solved the problem. Why not upgrade anyway? 6.0 is oooooold :)
ASKER
Thanks I certainly will - it won't hurt to do it.
I will let you know how it goes.
I will let you know how it goes.
ASKER
Hi
I have upgraded Adobe to version 8, rebooted the computer, but unfortunately it has made no difference at all. I have noticed this time however (and it is probably the same as before) that when I check the User Authentication/Account Track settings they have been lost, and when I re-enter them the Verify button is greyed-out and unavailable. The user box settings have been saved though.
I have upgraded Adobe to version 8, rebooted the computer, but unfortunately it has made no difference at all. I have noticed this time however (and it is probably the same as before) that when I check the User Authentication/Account Track settings they have been lost, and when I re-enter them the Verify button is greyed-out and unavailable. The user box settings have been saved though.
I think you are using Authentication on the machine (You have users setup in the machine).
So, in order for the machine to print have go in the printer properties, printing preferences and the in the Basic tab click Authentication/Account track and input the username and password. Also in order for the driver to communicate with the machine when you are using Authentication in the machine, that username and password is used. If you have not input the correct username and password you will have to wait until it times out. Same will happen if the username and password are correct but something blocks the communication with the machine.
Try the following:
I know this sound's really stupid, but it has worked for me in some situations, so try it anyway to check and then post back the results.
In the printer properties, in the configure tab, in Acquire Settings, you have already unchecked auto as stated above, and keep it unchecked, now do also the following:
Click Specify IP Address or Printer Name and input 127.0.0.1 and press ok and then click apply to save the changes and Ok to close the printer properties.
Open the properties and check if it is faster.
Note that idea behind this change is to completely "kill" the driver communication with the printer. Since 127.0.0.1 is the loopback interface the driver quickly gets a response and since it sees that its not talking with the machine, it gives up right away. If you input here some other IP Address that does not exist, you will have to wait a lot until it times out. Same will happen if you input here the machine IP Address and something block the communication with the machine.
After you make this change you will notice that in the printer properties, under the configure tab you can now change the device options. If they were not already obtain before this change, configure them properly. If for example you are using authentication on the machine, on the device options scroll down and the option User Authentication should be ON (device).
Check the device options on a good working computer and compare.
Also if this does not help, please post back some information:
What is the driver version?
You can see it in the printer properties, printing preferences and under the Other tab click Check Diver Version.
Are you using authentication?
Did you input the username and password for authentication in the printer properties, printing preferences and the in the Basic tab click Authentication/Account track?
(If you have several user accounts per computer, you have to do it for all the user accounts, on every computer)
Are you sure the username and password are correct? (Check that by logging in the machine touch screen)
Is the driver not allowing you to input the username and password, or this information being lost?
Do you know if the machine firmware is updated?
On the machine web configuration you can see firmware version for each component on the machine. (Its a list with maybe more than ten items). If you cant find it I will tell you later and you can post it back.
It looks like this:
BOOT: A02E0Y0-1E00-G00-03
MFP controller subset: A02E0Y0-1F00-G00-70
MFP controller: A02E0Y0-0100-G00-J8
MFP controller system: A02E0Y0-1000-G00-J8
.....
So, in order for the machine to print have go in the printer properties, printing preferences and the in the Basic tab click Authentication/Account track and input the username and password. Also in order for the driver to communicate with the machine when you are using Authentication in the machine, that username and password is used. If you have not input the correct username and password you will have to wait until it times out. Same will happen if the username and password are correct but something blocks the communication with the machine.
Try the following:
I know this sound's really stupid, but it has worked for me in some situations, so try it anyway to check and then post back the results.
In the printer properties, in the configure tab, in Acquire Settings, you have already unchecked auto as stated above, and keep it unchecked, now do also the following:
Click Specify IP Address or Printer Name and input 127.0.0.1 and press ok and then click apply to save the changes and Ok to close the printer properties.
Open the properties and check if it is faster.
Note that idea behind this change is to completely "kill" the driver communication with the printer. Since 127.0.0.1 is the loopback interface the driver quickly gets a response and since it sees that its not talking with the machine, it gives up right away. If you input here some other IP Address that does not exist, you will have to wait a lot until it times out. Same will happen if you input here the machine IP Address and something block the communication with the machine.
After you make this change you will notice that in the printer properties, under the configure tab you can now change the device options. If they were not already obtain before this change, configure them properly. If for example you are using authentication on the machine, on the device options scroll down and the option User Authentication should be ON (device).
Check the device options on a good working computer and compare.
Also if this does not help, please post back some information:
What is the driver version?
You can see it in the printer properties, printing preferences and under the Other tab click Check Diver Version.
Are you using authentication?
Did you input the username and password for authentication in the printer properties, printing preferences and the in the Basic tab click Authentication/Account track?
(If you have several user accounts per computer, you have to do it for all the user accounts, on every computer)
Are you sure the username and password are correct? (Check that by logging in the machine touch screen)
Is the driver not allowing you to input the username and password, or this information being lost?
Do you know if the machine firmware is updated?
On the machine web configuration you can see firmware version for each component on the machine. (Its a list with maybe more than ten items). If you cant find it I will tell you later and you can post it back.
It looks like this:
BOOT: A02E0Y0-1E00-G00-03
MFP controller subset: A02E0Y0-1F00-G00-70
MFP controller: A02E0Y0-0100-G00-J8
MFP controller system: A02E0Y0-1000-G00-J8
.....
ASKER
Thanks for the reply.
We are using Account Track to connect to the photocopier/printer.
I tried the 127.0.0.1 and it was much faster at getting into the printer properties. I then checked the full list of Device Options in the configure tab and they matched a good working machine exactly. The main ones being User Authentication - disable and Account Track - enable. Unfortunately when I put the correct ip address, or let it find it, it was back to being slow,
Here is the rest of the information:-
What is the driver version? - Version 3.0.31.0
You can see it in the printer properties, printing preferences and under the Other tab click Check Diver Version.
Are you using authentication? - User Authentication is disabled, Account Track is enabled, and the one we use.
Did you input the username and password for authentication in the printer properties, printing preferences and the in the Basic tab click Authentication/Account track? - It was put in Printer Properties - Printing Preferences - Authentication/Account Track - Account Track. (NB on the machines that work this can be verified, on those that go slow the verify button is not available).
(If you have several user accounts per computer, you have to do it for all the user accounts, on every computer) - done
Are you sure the username and password are correct? (Check that by logging in the machine touch screen) - yes, it is also used for general photocopying.
Is the driver not allowing you to input the username and password, or this information being lost? - can be input but lost.
Do you know if the machine firmware is updated?
MFP Controller BOOT Program A00J0Y0-1E00-G00-04(00)
MFP Controller SubSet Program A00J0Y0-1F00-G00-70(00)
MFP Controller A00J0Y0-0100-G00-88(00)
Operation PANEL Message Data A00J0Y0-8100-G00-81
FAX Board Controller1
FAX Board Controller2
IR A00J0Y0-0023-G00-32
PRT A00J0Y0-0050-G00-21
ADF A01H0Y0-0024-G00-11
Finisher
RU
ZU
Panel Micro-Computer A02E0Y0-8900-G00-00
Loadable Device Driver
System Controller A00J0Y0-1000-G00-88(00)
Printer Controller A00J0Y0-3000-G00-62(00)
Printer Controller-Font A00J0Y0-3F00-G00-16(00)
Printer Controller-Demo Page A00J0Y0-3E00-G00-00
MIO A00J0Y0-5000-G00-60(00)
PSWC A00J0Y0-5100-G00-83(00)
MIB IF A00J0Y0-5200-G00-80(00)
IPP IF A00J0Y0-5300-G00-80(00)
External Controller IF
TCP/Socket A00J0Y0-6300-G00-81(00)
Open API A00J0Y0-7000-G00-00(00)
Operation PANEL A00J0Y0-8000-G00-88
CSRC A00J0Y0-8300-G00-80(00)
PIC A00J0Y0-8200-G01-23
I hope this makes sence.
Interestingly the machine that I first had this problem with, although it is not resolved, with patience and time I got the settings in and it can now be used, providing the user doesn't want to change any of the printer properties - not ideal but at least it is working. The machine I was expecting to have a problem with (an old Mesh pc running Windows 2000) runs like a dream.
We are using Account Track to connect to the photocopier/printer.
I tried the 127.0.0.1 and it was much faster at getting into the printer properties. I then checked the full list of Device Options in the configure tab and they matched a good working machine exactly. The main ones being User Authentication - disable and Account Track - enable. Unfortunately when I put the correct ip address, or let it find it, it was back to being slow,
Here is the rest of the information:-
What is the driver version? - Version 3.0.31.0
You can see it in the printer properties, printing preferences and under the Other tab click Check Diver Version.
Are you using authentication? - User Authentication is disabled, Account Track is enabled, and the one we use.
Did you input the username and password for authentication in the printer properties, printing preferences and the in the Basic tab click Authentication/Account track? - It was put in Printer Properties - Printing Preferences - Authentication/Account Track - Account Track. (NB on the machines that work this can be verified, on those that go slow the verify button is not available).
(If you have several user accounts per computer, you have to do it for all the user accounts, on every computer) - done
Are you sure the username and password are correct? (Check that by logging in the machine touch screen) - yes, it is also used for general photocopying.
Is the driver not allowing you to input the username and password, or this information being lost? - can be input but lost.
Do you know if the machine firmware is updated?
MFP Controller BOOT Program A00J0Y0-1E00-G00-04(00)
MFP Controller SubSet Program A00J0Y0-1F00-G00-70(00)
MFP Controller A00J0Y0-0100-G00-88(00)
Operation PANEL Message Data A00J0Y0-8100-G00-81
FAX Board Controller1
FAX Board Controller2
IR A00J0Y0-0023-G00-32
PRT A00J0Y0-0050-G00-21
ADF A01H0Y0-0024-G00-11
Finisher
RU
ZU
Panel Micro-Computer A02E0Y0-8900-G00-00
Loadable Device Driver
System Controller A00J0Y0-1000-G00-88(00)
Printer Controller A00J0Y0-3000-G00-62(00)
Printer Controller-Font A00J0Y0-3F00-G00-16(00)
Printer Controller-Demo Page A00J0Y0-3E00-G00-00
MIO A00J0Y0-5000-G00-60(00)
PSWC A00J0Y0-5100-G00-83(00)
MIB IF A00J0Y0-5200-G00-80(00)
IPP IF A00J0Y0-5300-G00-80(00)
External Controller IF
TCP/Socket A00J0Y0-6300-G00-81(00)
Open API A00J0Y0-7000-G00-00(00)
Operation PANEL A00J0Y0-8000-G00-88
CSRC A00J0Y0-8300-G00-80(00)
PIC A00J0Y0-8200-G01-23
I hope this makes sence.
Interestingly the machine that I first had this problem with, although it is not resolved, with patience and time I got the settings in and it can now be used, providing the user doesn't want to change any of the printer properties - not ideal but at least it is working. The machine I was expecting to have a problem with (an old Mesh pc running Windows 2000) runs like a dream.
ASKER CERTIFIED SOLUTION
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ASKER
Hi
Brilliant, number one worked a treat. Thank you both very much.
Just as a note - I had tried a different driver previously (one our photocopier engineer gave us) but that didn't help at the time, I had checked the firewall and antivirus software also but this made no difference, and I didn't go as far as number 4 because number 1 worked so well.
Brilliant, number one worked a treat. Thank you both very much.
Just as a note - I had tried a different driver previously (one our photocopier engineer gave us) but that didn't help at the time, I had checked the firewall and antivirus software also but this made no difference, and I didn't go as far as number 4 because number 1 worked so well.