Blackberry Enterprise Activation is Not Working, SOAP email issues

Posted on 2009-02-12
Last Modified: 2012-05-06
I recently reinstalled my blackberry enterprise server, as I had installed it first while logged in as the DOMAIN\administrator and was having problems with users being able to sync appointments from their blackberries to their outlook desktop clients.  So this time I installed the server while logged in as the BES administrator account.  One of my users today needed to enterprise activate his phone, but the activation process does not complete and the SOAP email which is supposed to be forwarded by exchange to RIM is getting dropped into the user's inbox instead.  I have a feeling this is a permissions issue, but am not certain.

Here is the email the user is getting back:

From: []
Sent: Thursday, February 12, 2009 11:29 AM
To: Paul Thomann
Subject: RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2

This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.

ENDETP 1419645698

Question by:dthomann
    LVL 20

    Accepted Solution

    You should not  install the BES as anyone but the BES Admin account.  I would suggest, to reinstall again using the BES Admin account.  You are correct this is a permission issue.

    Author Closing Comment

    Yup that resolved the issue, for some reason the permissions became screwed up along the way somewhere.  Thanks.

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