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CRM 3.0 Outlook client triggers MacAfee bo:heap warning...

When users create a New Appointment in Outlook, "Set Regarding" in the Microsoft CRM Toolbar to associate a Contact with the Appointment, then click "Save & Close", it triggers the MacAfee warning for the "bo:heap" Virus.

Do you know how to prevent this?

WilyGuy

This has been floating around for a while and does not appear to be answered by anyone.
Can you try to do the same thing in IE and see if it triggers the same event (I assume this is readily reproduceable?) Does it happen all the time for anyone doing this, or for certain people?

Do you have any CRM 3.0 rollups installed? (Server and/or client?)

rock815

ASKER

Thanks WilyGuy.... IE doesn't trigger it, ever. Probably because the Outlook Client is on the client-side. MacAfee actually references Outlook.exe as the culprit. The virus warning (which results in not automatically doing the appointment in CRM) happens about every other time if a user does many appointments during one sitting...

I have rollup 3 on the clients and I believe on the server too...

On another note, when you add the appointment in CRM via the web, should it automatically put the appointment on your outlook / exchange calendar? I didn't think it works that way...

Thank you

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WilyGuy

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