Outlook 2003 freezes

Posted on 2009-02-12
Last Modified: 2012-05-06
We have a user whose Outlook 2003 freezes several times a day.  We have looked at different things and we can not find the reason.
Question by:Asgar2
    LVL 47

    Accepted Solution

    Check that you have Office 2003 SP3 installed:

    Check that the user does not have any mapped drives that are not available.
    If the user does, disconnect them.

    Can also try running Outlook is safe mode and see if it stops:
    Close Outlook and re-open by
    Start>Run>Outlook.exe /safe

    If it doesnt do it here its likely there is an Add-in causing this problem

    If it still does it here, try closing Outlook and Re-Open using
    Start>Run>Outlook.exe /cleanprofile
    LVL 3

    Expert Comment

    You can also try to create a new Outlook profile to see if that resolves the issue.  It is possible it could have become corrupt.

    Control Panel > Mail then add a new profile.  Set this as the default profile then configure normally.  If this works I wouldn't delete the old profile until you're sure it's the cause and that you've transferred everything.

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