Can't upgrade Blackberry Curve OS

I have a Blackberry 8310 from AT&T.  It's running v4.2.2.170.  I have a BES, running 4.1.6.9.

This morning, I downloaded Blackberry Desktop Manager 4.7, and installed it to my XP workstation.  I then rebooted, as prompted.  

I've also downloaded from AT&T, the 4.5.0.152 OS, and ran that executable.

According to other instructions here, I then went to C:\Program Files\Common Files\Research in Motion\AppLoader and got rid of Vendor.xml.  I then connected my Blackberry while opening Desktop Manager.  I selected Application Loader.  At no point have I been prompted to Upgrade the OS, nor do I see any place to make this happen, and I am stumped on how to do this.  Any help?
jasondimaioAsked:
Who is Participating?
 
jasondimaioConnect With a Mentor Author Commented:
I never was able to make it happen, and moved on to more pressing work.  Sorry I didn't close this.
0
 
dhoffman_98Commented:
First, talk to your BES administrator and be sure that there is not a policy limitation in place that prevents you from doing this.

When I upgraded the OS on my curve, I had it connected to the computer already, and then ran the 4.5 executable. During the execution of that application, it connected to the BB and did the upgrade.
0
 
jasondimaioAuthor Commented:
I am the sole source of IT for my company.  However, I inherited the BES.  I'm a wiz at adding or removing accounts, not so much at anything beyond that.  Can you tell me how to check to see if there is a limitation, and how to remove it?
0
Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
jderaCommented:
Follow these directions.  There is no limitation, if you have a curve you can but 4.5 on it.

http://blackberrysync.com/2008/09/how-to-upgrade-your-blackberry-os/
0
 
jasondimaioAuthor Commented:
jdera, compare the steps that are in the link that you posted to the steps that I said I took, and tell me which one I'm missing.  It seems to me that that's exactly what I did.
0
 
jderaCommented:
How many times have you tried to do this, when you look at the bb device about info, does it show that it was upgraded to 4.5?  If not then it did not upgrade start from step 1 and go thru it again.  Also check that you actually have a good usb cable.
0
 
jasondimaioAuthor Commented:
I've tried to do this no fewer than 3 times.  That's including uninstalling and reinstalling the OS image, and the desktop manager software, both 4.6 and 4.7.  My USB cable works fine, as I can access and manipulate storage data, as well as the Desktop Manager recognizing the device when plugged into the USB cable.
0
 
jderaCommented:
Well one suggestion, is go back to DM version 4.3 and try that.  This version works no issues.
0
 
ALogvinCommented:
Verify you are not already on that version on your handheld. Just a thought :)

I would delete my vendor.xml and device.xml file, close down desktop manager, then open it up again. This helps.
0
 
jasondimaioAuthor Commented:
I have verified my current version many, many times.  I may have found the stumbling block on the BES in the IT policy.  I'm goofing around with that now.
0
 
jderaCommented:
How did this turn out?
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.