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Can't upgrade Blackberry Curve OS

Posted on 2009-02-12
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Last Modified: 2012-06-27
I have a Blackberry 8310 from AT&T.  It's running v4.2.2.170.  I have a BES, running 4.1.6.9.

This morning, I downloaded Blackberry Desktop Manager 4.7, and installed it to my XP workstation.  I then rebooted, as prompted.  

I've also downloaded from AT&T, the 4.5.0.152 OS, and ran that executable.

According to other instructions here, I then went to C:\Program Files\Common Files\Research in Motion\AppLoader and got rid of Vendor.xml.  I then connected my Blackberry while opening Desktop Manager.  I selected Application Loader.  At no point have I been prompted to Upgrade the OS, nor do I see any place to make this happen, and I am stumped on how to do this.  Any help?
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Question by:jasondimaio
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Expert Comment

by:dhoffman_98
ID: 23625644
First, talk to your BES administrator and be sure that there is not a policy limitation in place that prevents you from doing this.

When I upgraded the OS on my curve, I had it connected to the computer already, and then ran the 4.5 executable. During the execution of that application, it connected to the BB and did the upgrade.
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by:jasondimaio
ID: 23625666
I am the sole source of IT for my company.  However, I inherited the BES.  I'm a wiz at adding or removing accounts, not so much at anything beyond that.  Can you tell me how to check to see if there is a limitation, and how to remove it?
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by:jdera
ID: 23625744
Follow these directions.  There is no limitation, if you have a curve you can but 4.5 on it.

http://blackberrysync.com/2008/09/how-to-upgrade-your-blackberry-os/
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Author Comment

by:jasondimaio
ID: 23625763
jdera, compare the steps that are in the link that you posted to the steps that I said I took, and tell me which one I'm missing.  It seems to me that that's exactly what I did.
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by:jdera
ID: 23626155
How many times have you tried to do this, when you look at the bb device about info, does it show that it was upgraded to 4.5?  If not then it did not upgrade start from step 1 and go thru it again.  Also check that you actually have a good usb cable.
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Author Comment

by:jasondimaio
ID: 23626188
I've tried to do this no fewer than 3 times.  That's including uninstalling and reinstalling the OS image, and the desktop manager software, both 4.6 and 4.7.  My USB cable works fine, as I can access and manipulate storage data, as well as the Desktop Manager recognizing the device when plugged into the USB cable.
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by:jdera
ID: 23626485
Well one suggestion, is go back to DM version 4.3 and try that.  This version works no issues.
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Expert Comment

by:ALogvin
ID: 23626843
Verify you are not already on that version on your handheld. Just a thought :)

I would delete my vendor.xml and device.xml file, close down desktop manager, then open it up again. This helps.
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Author Comment

by:jasondimaio
ID: 23627008
I have verified my current version many, many times.  I may have found the stumbling block on the BES in the IT policy.  I'm goofing around with that now.
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by:jdera
ID: 23634653
How did this turn out?
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Accepted Solution

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jasondimaio earned 0 total points
ID: 23811865
I never was able to make it happen, and moved on to more pressing work.  Sorry I didn't close this.
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