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Desktop Experience has no windows media player!

I have this issue, and to save face, I am quite familiar with server 2008. I am trying to install exchange 2007. On the installation check I get this:

Summary: 5 item(s). 4 succeeded, 1 failed.
Elapsed time: 00:00:58


Organization Prerequisites
Completed

Warning:
The Active Directory schema will be upgraded if you continue. Verify that the organization is ready for Exchange 2007 by running the Exchange 2007 Readiness Check, which is part of the Exchange Best Practices Analyzer.


Elapsed Time: 00:00:29


Hub Transport Role Prerequisites
Completed

Elapsed Time: 00:00:07


Client Access Role Prerequisites
Completed

Elapsed Time: 00:00:07


Unified Messaging Server Role Prerequisites
Failed

Error:
This computer requires Windows Media Encoder. Install the Desktop-Experience component via Server Manager.
Recommended Action: http://go.microsoft.com/fwlink/?link...9-1ebe89feed0e

Error:
This computer requires Windows Media Audio Voice Codec. Install the Desktop-Experience component via Server Manager.
Recommended Action: http://go.microsoft.com/fwlink/?link...c-1a6c9469a60b

Elapsed Time: 00:00:07


Mailbox Role Prerequisites
Completed

Warning:
If Outlook Web Access is in use, you should replicate the free/busy folder on this server to every other free/busy server in the organization. This step should be performed once Setup completes.


Elapsed Time: 00:00:06
---------------------------------------------------------------------


Now, I have tried installing/uninstalling desktop experience at least five times. Making sure to reboot, and to verify events to see if an error has occurred. It has not. It shows it successfully uninstalled and reinstalled every time. I have even tried it from the command line. I am up to wits end.

Specs:

Windows server 2008 standard
Installing: Exchange 2007 SP1
Updates: All downloaded

and yes...it shows desktop experience in the features. It also installs some of the components like (Mail, Messenger, Calendar, Contacts) JUST NOT WINDOWS MEDIA PLAYER. I even tried downloading the encoder off MS website to no avail. Exchange would have it no other way.

Please help!
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sfjmercado
Asked:
sfjmercado
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1 Solution
 
MesthaCommented:
I would probably trash the build of Windows and do it again.
That will ensure that everything is clean.

-M
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sfjmercadoAuthor Commented:
This was the O/S from MS website! Later registered LEGALLY with serial. I did not receive any errors on setup. Its just related to the Desktop experience.
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MesthaCommented:
I was questioning the legality of the OS or whether it was registered or not.
It is perfectly possible for a bad build of Windows to occur.
I work on a simple basis when I am building new Exchange servers - it either works straight out of the box or it gets trashed and started again.

If the Exchange setup will not detect that the required components are in place then something is wrong with the core Windows installation.

-M
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sfjmercadoAuthor Commented:
I have commenced downloading of the same ISO file from the Microsoft's site for a clean install. Interesting fact I failed to mention, when I did my first install the MS setup gave me an error when I entered my key. "Windows installation has encountered an error and needs to be restarted". Would this corrupt anything? I just hope it does not do it again.
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MesthaCommented:
You could probably use the same ISO, as that will be complete. It is just the installation itself that has the problem.
I have just checked one of Windows 2008 systems with UM installed (I have multiple test systems) and Windows Media player does show, so what you are looking for is correct.

You do need the UM role? If you don't then you don't need the Desktop Experience install.

-M
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sfjmercadoAuthor Commented:
Yes I do need UM....I tried downloading the voice codec, etc, as the MS KB advises to no avail either.
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sfjmercadoAuthor Commented:
I tired uploading the ISO again, and when it asks me to enter a product key in, it tells me the same error. I wonder if this has to do with this? However, no other issues are noticeable in the OS.
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MesthaCommented:
Is it a retail download? You can skip the install key during install. You get three days to enter a key on volume editions, 60 days on retail. I never activate until I am sure the build is good, and all of my test environments are keyless.

-M
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sfjmercadoAuthor Commented:
No results...Contacting MS support
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digitus0_0Commented:
Did you get any further on this error? I'm experiencing the exact same issue....
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digitus0_0Commented:
I've done a lot of test in order to try and resolve this. In the end did the following steps (the server is a Virtual Machine running on VMware Workstation).

1. (Re)Install the Windows Server 2008.
2. Add the Desktop Experience feature to the server, and do the required reboot.
3. Install VMware Tools and do the required reboot.
4. Add any additional features and/or roles that you want.
5. Update the server with any outstanding patches.

This worked for me and I'm now able to continue the Exchange installation with Unified Messaging Server Role.

Best regards,

Digitus
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sfjmercadoAuthor Commented:
You beat me too it! Good job though!

I was on the phone for hours with a MS Engineer from Microsoft 2 weeks back, sorry for not posting the solution, if considered one really. It literally came down to reinstalling the O/S. No other way around it. It sucked because of the fact that I had to demote the server, and wasted a couple of hours setting it up. It will not give notification that anything is corrupted, it will just look like it was installed correctly with just all the other components except WMP.. I believe it happens during a setup process, and the only way to re mediate it was to reinstall the O/S.

NOTE: I will say that when I first incurred the problem I did install all the "other" features and patches BEFORE moving onto the exchange setup. I would recommend digitus0_0 plan of action, as that worked during the reinstall.
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