Symantec Anti-Virus scanning on regular users right click, strange problem.

Posted on 2009-02-12
Last Modified: 2013-12-09
I need help on this bad! I have a closed network in which I run SAV 10.1 on the clients. I'm having a problem that when users right click on files, mainly excel files, a SAV configuration window pops up and kind of does some stuff before disappearing. It's causing a lot of problems with the users doing work.


I think it might be a permission issue because I as an administrator do not get this problem at all on any of the machines I try it on. I attempted to uninstall SAV also using the Norton removal tool, then reinstall it. It fixed the issues for a few days but now some users are back to having this problem again.

Question by:nstd-sts
    LVL 4

    Expert Comment

    Do the users have access to the installation file and how did you install the software on the clients. When the software is installed with elevated rights, such as SMS/SCCM, is is installed under the system account. When the user has access to the source, the system can install/repair/configure the installation. It sounds that the instalaltion is not completely done or another component ruins the installation. Be sure that users have access to the instalaltion source and be sure that the installation is performed with the system account.
    LVL 15

    Expert Comment


    Do you have any error/warning in the Event Viewer ? Can you provide a screenshot as well ?

    A Symantec Certified Specialist @ your service

    Expert Comment

    I don't have an answer - but I have experienced a similar situation, on a couple computers where there was an issue/error with the install of my Symantec - what would happen was every time I went to right-click my mouse, a window would pop up saying:
    Please wait while Windows Configures Symantec Antivirus
    and there was a status bar that looked like it was about to install Symantec.
    I would hit cancel over and over until it finally quit.

    Is that what is happening to you?

    I cannot really answer or offer reasons why this is happening, like the more learned experts here, I just thought I could help out by describing what happened to me, and how maddening it was...

    I wasnt sure what to do, so I just uninstalled and reinstalled Symantec and it hasnt happened since.

    hope that helped!
    LVL 1

    Author Comment

    This is exactly the issue I'm having, right click, get the pop up, have to hit cancel like 10 times.

    I have uninstalled and reinstalled Symantec but it came back after about a week.

    Expert Comment

    I suspected this was your issue from your comment.  Let me figure out/remember if I can what the problem was...Maybe someone here, now that it has been described, will be able to diagnose something.   I recall getting some help from a friend, who I will show this post to and see if he remembers what the issue was.
    Something about where the install files were, or where they were pointing, or something about the network install that for some reason made this happen.
    It is SO maddening, believe me I know.
    I will see if I can remember what the heck happened or how I fixed it?!?!?!

    Expert Comment

    I have this same problem.  Here is the weird part for me.  It is only happening on certain hardware.  We use Lenovo ThinkPads and we have this problem on our X300's.  Not an issue on T500, T400 or X200.  I also have tried to uninstall Symantec AV, run the Windows Installer Clean tool, reinstall.  Immediately after the install it works fine.  Once I reboot, the right click issue is back again.  letting the config finish keeps it from popping up again until you reboot or logoff and back on again.
    The images for all these systems are all built to the same specs.  Windows XP Pro, SP3.

    So far I have not had much luck.
    LVL 1

    Accepted Solution

    Bit late but......  It appears giving "domain\authenticated users" read permissions to the symantec program folder made this go away.

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