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setting read mail to unread reset when moving off the mail - outlook 2003

I have a client who sets an email to 'unread' so that they can deal with it  later.  all of a sudden when they set the mail to 'unread' (after reading) when they click onto another mail then the mail reverts back to being 'read'.  it is also intermitant. sometimes it stays unread but 80% of the time as soon as you move off the mail the status reverts back to 'read'.
I suggested using flags to indicate what emails to deal with - but they are set in their ways.
is there any settings on outlook 2003 or a recent update that could have changed the "unread" button to change?
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chilternPC
Asked:
chilternPC
1 Solution
 
ashwynrCommented:
Hello,

I think that your colleague is using a reading pane view in Outlook which is set to mark a read email as unread if it is highlighted for the DEFAULT 5 seconds.

Browse to Tools>Options>Other>Reading Pane and over there UN-CHECK the 1st two check boxes.

Apply the changes made and emails marked as Un-Read will never get marked as Read unless the user double click on it to view it.

#wyn
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