setting read mail to unread reset when moving off the mail - outlook 2003
I have a client who sets an email to 'unread' so that they can deal with it later. all of a sudden when they set the mail to 'unread' (after reading) when they click onto another mail then the mail reverts back to being 'read'. it is also intermitant. sometimes it stays unread but 80% of the time as soon as you move off the mail the status reverts back to 'read'.
I suggested using flags to indicate what emails to deal with - but they are set in their ways.
is there any settings on outlook 2003 or a recent update that could have changed the "unread" button to change?