Symantec Corp x64 clients not updating defs

Posted on 2009-02-12
Last Modified: 2013-12-09
We have a 32 bit server that now manages one x64bit client.

The client server has no problem finding the parent antivirus server however the server does not update the clients virus definitions. The client has shown up in the console for a few days now.

Can someone assist?

Thanks a ton
Question by:snyderkv
    LVL 38

    Expert Comment

    by:Hypercat (Deb)
    What version of Symantec Antivirus are you running? I know that the newer versions - SEP v. 11 and above - will download x64 definitions automatically, but I'm not sure about the 10.x and earlier versions.
    LVL 38

    Expert Comment

    by:Hypercat (Deb)
    Just double-checked the Symantec support website, and it states that 64-bit clients cannot receive updates from the Symantec System Center. So, this applies if you are running SAVCE 10.x or below:

    Author Comment

    Ah crap we are running 10.1.6000 on the 32bit server.

    Do you know then how one would do this? Would I have to upgrade the Parent Server to 11.x? or what about running 64bit server with 32bit clients?
    LVL 38

    Accepted Solution

    Don't know about running a 64-bit server w/32-bit clients. I do know that SEP version 11 (latest build is 11.0.4000, I think) will do both 32 and 64 bit with no problem.  It's a bit of a change, since the management console is very different from the System Center. But you can work your way into it by installing the management console on a different server from your current SAV primary server and then gradually converting the clients. Specifically, you would install the SEP 11 management console on one server (not your current primary SAVCE server), install the new client on that server and your 64-bit workstation, and then take your time converting over the rest of the machines.  Once you get the console installed and configured, pushing out the installation of the new version to all your clients is pretty easy.  I've done it at several sites and had very few problems. The push install uninstalls the old version and installs the new version, and you can choose to have it retain the old settings or remove all of the old settings and replace them with your new policies.
    If you have been maintaining your subscription with Symantec, you are eligible for the upgrade anyway. I would advise reading the installation and configuration documentation through at least once before you start because, as I said, it's quite a bit different from the system center.  If you've used the Mail Security for Exchange product at all, it's sort of similar to that.

    Author Closing Comment

    Sweet Thanks

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