Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium


Symantec Corp x64 clients not updating defs

Posted on 2009-02-12
Medium Priority
Last Modified: 2013-12-09
We have a 32 bit server that now manages one x64bit client.

The client server has no problem finding the parent antivirus server however the server does not update the clients virus definitions. The client has shown up in the console for a few days now.

Can someone assist?

Thanks a ton
Question by:snyderkv
  • 3
  • 2
LVL 38

Expert Comment

by:Hypercat (Deb)
ID: 23626890
What version of Symantec Antivirus are you running? I know that the newer versions - SEP v. 11 and above - will download x64 definitions automatically, but I'm not sure about the 10.x and earlier versions.
LVL 38

Expert Comment

by:Hypercat (Deb)
ID: 23626920
Just double-checked the Symantec support website, and it states that 64-bit clients cannot receive updates from the Symantec System Center. So, this applies if you are running SAVCE 10.x or below:

Author Comment

ID: 23628514
Ah crap we are running 10.1.6000 on the 32bit server.

Do you know then how one would do this? Would I have to upgrade the Parent Server to 11.x? or what about running 64bit server with 32bit clients?
LVL 38

Accepted Solution

Hypercat (Deb) earned 2000 total points
ID: 23633122
Don't know about running a 64-bit server w/32-bit clients. I do know that SEP version 11 (latest build is 11.0.4000, I think) will do both 32 and 64 bit with no problem.  It's a bit of a change, since the management console is very different from the System Center. But you can work your way into it by installing the management console on a different server from your current SAV primary server and then gradually converting the clients. Specifically, you would install the SEP 11 management console on one server (not your current primary SAVCE server), install the new client on that server and your 64-bit workstation, and then take your time converting over the rest of the machines.  Once you get the console installed and configured, pushing out the installation of the new version to all your clients is pretty easy.  I've done it at several sites and had very few problems. The push install uninstalls the old version and installs the new version, and you can choose to have it retain the old settings or remove all of the old settings and replace them with your new policies.
If you have been maintaining your subscription with Symantec, you are eligible for the upgrade anyway. I would advise reading the installation and configuration documentation through at least once before you start because, as I said, it's quite a bit different from the system center.  If you've used the Mail Security for Exchange product at all, it's sort of similar to that.

Author Closing Comment

ID: 31546300
Sweet Thanks

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

These are on the increase and getting more common these days. Users who use the Google search engine may complain of having their search redirected to unwanted sites, regardless of what browser is used. This happens when the system is infected with…
By the time you finish reading this article, you may have already lost all your money because you don't know the simple steps to securing your BitCoin wallet. BitCoin is an incredible invention. It is a decentralized currency system, which is the…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…
Suggested Courses

571 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question