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Exchange backup errors using Veritas Backup Exec

For the last few weeks the backup job for our exchange server has been having problems. This is the error generated from Veritas Backup Exec:

Backup- \\WEBSERVER01\Microsoft Exchange Mailboxes WARNING: "\\WEBSERVER01\Microsoft Exchange Mailboxes\Melissa Smith[msmith]&Top of Information Store&Gerimed&Œ0000477272e49b44884b00741a7af49fe4e10000005c006d5e7d6486a0c5b000f03100RxCare's 7/13/08 - 8/9/08 Pricing Analysis
&
 Eligibility" is a corrupt file.
This file cannot verify.
WARNING: "\\WEBSERVER01\Microsoft Exchange Mailboxes\Tim Spencer [tspencer]&Top of Information Store&Inbox&Tim&Œ00001f6491d4b2e69f9c00741a7af49fe4e10000003c006d5e7d6486a0c5b000023000
<
No Subject
>
" is a corrupt file.
This file cannot verify.
Verify- \\WEBSERVER01\Microsoft Exchange Mailboxes WARNING: "Care's 7/13/08 - 8/9/08 Pricing Analysis
&
 Eligibility" is a corrupt file.
This file cannot verify.
WARNING: "
<
No Subject
>
" is a corrupt file.
This file cannot verify.




The version of exchange is 2003. I guess the question is how can I delete these couple of files that are corrupt? I am not terribly familiar with exchange, if there arebasic maintenance procedures for exchange I probably havent been doing them.
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BIZNETplus
Asked:
BIZNETplus
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1 Solution
 
Rodney BarnhardtServer AdministratorCommented:
Is it always the same files? Here is a tech note that seems to reference this problem:
http://seer.entsupport.symantec.com/docs/266219.htm
 
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Rodney BarnhardtServer AdministratorCommented:
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BIZNETplusAuthor Commented:
Yes it's these same two every night.
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BIZNETplusAuthor Commented:
The 2nd article sounds believable to me since I did change the AV software to avast around the same time.  

I also sometimes get this error msg instead.

An error occurred retrieving the WMI Repository data directory.
The WMI Repository could not be backed up.

Im going to try disabling the AV tonight to see if the job completes succesfully.
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BIZNETplusAuthor Commented:
Ok turning off the AV protection had no effect. Same two files still show as corrupt. Is there a way to delete those two messages from the server.
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Rodney BarnhardtServer AdministratorCommented:
I don't think you can do it from the server, but you could go to the users and delete the files. One of those articles mentioned this was not really a problem and could be ignored. What version of BackupExec are you using?
I have used this to keep jobs from showing failed due to open files:
http://seer.entsupport.symantec.com/docs/193940.htm  
Look at this if you are still on 9: http://seer.entsupport.symantec.com/docs/258888.htm
 If you are on 11d, see if this applies: http://seer.entsupport.symantec.com/docs/297115.htm
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BIZNETplusAuthor Commented:
We are using version 10.0

I am deleting the files from the clients today, I will let you know if that fixes it.
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BIZNETplusAuthor Commented:
Ok we are getting good backups not after deleting those messages.
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