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Ricoh Network Printer not accessible across WAN

Posted on 2009-02-12
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I have a Ricoh SP 3200 SF network printer that is configured with an ip address of 10.14.2.7 and a subent mask of 255.255.0.0 and a gateway of 10.14.255.254.  All devices on the local subnet 10.14.0.0 can accces the device without a problem.

However, I am unable to access the print device from other subnets across our MPLS environment such as 10.1.0.0 or 10.22.0.0 both with subnets 255.255.0.0.  

Here is where it gets really odd....I CAN  access the device from other subnets across our MPLS network environment whose subnets are 192.168.15.0 and 192.168.10.0 with a subnet mask of 255.255.255.0.

I can access all other devices/nodes on all of these networks from all other networks without trouble.

Any idea what might be going on here?

Thanks in advance for any help.
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Question by:mhuizinga
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by:API_NOC
API_NOC earned 80 total points
ID: 23627679
Classful vs. Classless Routing
http://www.routeralley.com/ra/docs/classless_classful.pdf
Read this over as it sounds like this may be the cause of your issue.  Basically you will need to ensure that you are running ip classless and not using RIPv1 or IGRP over your MPLS WAN.
 
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by:mhuizinga
ID: 23629392
Thanks for your reply.  Woudn't the issue described in the article affect the entire subnet and not just one device on it, however?  Nevertheless, I'll chase this down a little with our provider and will get back to you.
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Author Comment

by:mhuizinga
ID: 23713746
OK...I have some more information.  It is a classless network, AT&T MPLS.

I have another of these devices that is running without issue on a /24 subnet.  These stop working when they are placed within a /16 network.
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mhuizinga earned 0 total points
ID: 23752041
Ricoh finally released a firmware update on February 24 of 2009.  Thank goodness for a helpful Ricoh help desk rep.  The update fixed the issue.
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