Ricoh Network Printer not accessible across WAN

Posted on 2009-02-12
Last Modified: 2012-08-13
I have a Ricoh SP 3200 SF network printer that is configured with an ip address of and a subent mask of and a gateway of  All devices on the local subnet can accces the device without a problem.

However, I am unable to access the print device from other subnets across our MPLS environment such as or both with subnets  

Here is where it gets really odd....I CAN  access the device from other subnets across our MPLS network environment whose subnets are and with a subnet mask of

I can access all other devices/nodes on all of these networks from all other networks without trouble.

Any idea what might be going on here?

Thanks in advance for any help.
Question by:mhuizinga
    LVL 8

    Assisted Solution

    Classful vs. Classless Routing
    Read this over as it sounds like this may be the cause of your issue.  Basically you will need to ensure that you are running ip classless and not using RIPv1 or IGRP over your MPLS WAN.

    Author Comment

    Thanks for your reply.  Woudn't the issue described in the article affect the entire subnet and not just one device on it, however?  Nevertheless, I'll chase this down a little with our provider and will get back to you.

    Author Comment

    OK...I have some more information.  It is a classless network, AT&T MPLS.

    I have another of these devices that is running without issue on a /24 subnet.  These stop working when they are placed within a /16 network.

    Accepted Solution

    Ricoh finally released a firmware update on February 24 of 2009.  Thank goodness for a helpful Ricoh help desk rep.  The update fixed the issue.

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