cannot synchronize with the corporate address book - error on internal clients

Posted on 2009-02-12
Last Modified: 2013-11-29
We have noticed clients have been receiving these error messages as below consistently this year..

"cannot synchronize with the corporate address book because the file could not be found"

we foudn a post on this here!D0A1CD5B821F0EF9!300.entry?sa=305748799
Our shared abs folder contains many .dabs and .lsabs - with many of these having modified date of this morning..
Clients galcontacts.db gets modified daily but no new users are appearing in their address books.
In ..\Web Components\Address Book Files\Files our Int and Ext folders are both empty other than we.config files and a bin folder / files.
Do you think this could be our problem?

If not another thing that may be related - we upgraded our .NET version to 3.0 I think a couple of days before we began getting these errors appearing
Question by:northtecicts
    LVL 15

    Assisted Solution

    use abserver.exe /sync and /regenUR to force new address books to be created
    check the application event log after doing this, it will lead you to the source of your error.

    Author Comment

    We ran those two commands and get no errors..
    There was one warning about a few number failing to normalise (we're using Telephony) but I don't think this is related..
    Any other suggestions?
    LVL 15

    Assisted Solution

    ok, so the ab is generating correctly (albeit a few normalisztion errors)
    so if you goto your OCS server
    get the patch to your address book files and enter it into IE
    you shoudl be prompted for auth... and then get an error saying the directory contents casnt be listed.
    if thats the case, your server side is looking ok.
    So turn on full logging in options in your client...

    Author Comment

    We ran web component validation in OCS 2007 MMC console and got the following errors:-

    The message "Failure [0xC3FC200D] One or more errors were detected" were reported on both following path:-


    The detail errors came from IIS and they are the following:-

    Received a failure HTTP response.: HTTP Response: 401 Unauthorized
    Date:Fri, 13 Feb 2009 04:26:44 GMT

    You are not authorized to view this page

    You do not have permission to view this directory or page using the credentials that you supplied.
    Please try the following:
    ·         Contact the Web site administrator if you believe you should be able to view this directory or page.
    ·         Click the Refresh button to try again with different credentials.
    HTTP Error 401.1 - Unauthorized: Access is denied due to invalid credentials.
    Internet Information Services (IIS)
    Technical Information (for support personnel)
    ·         Go to Microsoft Product Support Services and perform a title search for the words HTTP and 401.
    ·         Open IIS Help, which is accessible in IIS Manager (inetmgr),
    and search for topics titled Authentication, Access Control, and About Custom Error Messages.

    Received a failure HTTP response.: Unauthorized
    Suggested Resolution: Check whether the Web Server or Office Communications Server component is running and also listening on the specified url. If server is behind a load balancer, please make sure the loopback connection is allowed from load balancer FQDN.
    Suggested Resolution: Check the Web Proxy setting in this machine and ensure that it is correctly configured
    LVL 2

    Assisted Solution

    Neither of those web pages are designed for human viewing through a browser - they are web services which 'speak' to your MOC clients through TLS and you shouldn't expect them to deliver understandable content via browser.

    I've just gone through a lot of trials and tribulations with my Address Book service and got a whole lot more familiar with it that I had ever wanted to.  You post is a couple weeks old now, if you're still running into trouble please let me know by posting something here.

    If you run and address book server dump, do you see your 'new' users in the resulting text file?
    ( C:\Progra~1\Micros~2\Server\Core\abserver -dumpfile \\srv-van-sql\ABS\XXXXX.lsabs (where XXXXX is the name of the newest lsabs file in your abs share)?

    Knowing that would narrow us down to whether your breakdown is occurring at the address book generation or publishing level.

    Accepted Solution

    Hi thanks for the follow up..
    Yes we've resolved our problem now.
    Turns out that when we installed .NET 3.0 it somehow unregistered two of the DLL's (.lsabs and .dabs) and also disabled the .NEt 2.0 web service extension.
    After we restored these all's been well

    Expert Comment

    cannot synchronize with the corporate address book - error on internal clients on my pc where as it works for other PC clients. Please advise what need to be look on the client which is not pulling the address book files.

    Author Comment

    dharnet - if none of the above helps you (sounds like you have a different problem to ours) then I'd suggest you post a new question.. Good luck

    Expert Comment

    northtecicts, Was the .NET work done on the clients or the Front End server?

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