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Do you have more than one DC? Maybe the change has not replicated to the one they authenticate to, I have seen that happen before, especially over a WAN. 
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Do you have more than one DC? Maybe the change has not replicated to the one they authenticate to, I have seen that happen before, especially over a WAN.

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we have three dc is there a way to force this
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we have three dc is there a way to force this

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Try resetting the password using enhanced password. I.E (P@S5w0rd!1) But make it longer and use at least &nbsp;2 upper 2 lower 2 special an d2 numbers in the password and also verify the the account is not locked out and has no login restrictions. If all else fails you can delete the account and recreate it keeping in mind this will change the account SID. You want to avoid this if the account is tied to any services provided by your domain I.E SQL or Sharepoint etc... If you can provide more detail I can help you better.<br />
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SatterwhiteKA
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Try resetting the password using enhanced password. I.E (P@S5w0rd!1) But make it longer and use at least  2 upper 2 lower 2 special an d2 numbers in the password and also verify the the account is not locked out and has no login restrictions. If all else fails you can delete the account and recreate it keeping in mind this will change the account SID. You want to avoid this if the account is tied to any services provided by your domain I.E SQL or Sharepoint etc... If you can provide more detail I can help you better.

SatterwhiteKA

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ok we are trying that<br />
what they did is change dit on windows and changed it in novell and tehn on teh novell client tehy did change password and then that did not worked
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ok we are trying that
what they did is change dit on windows and changed it in novell and tehn on teh novell client tehy did change password and then that did not worked

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ok it looks like it is just happening on citirx?
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ok it looks like it is just happening on citirx?

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have a ad acount that we changed the password and now can not logon with teh account it says teh pasword is bad then says teh account is disabled we look in aduc and it is not disabled
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have a ad acount that we changed the password and now can not logon with teh account it says teh pasword is bad then says teh account is disabled we look in aduc and it is not disabled

ad user issue

Active Directory (AD) is a Microsoft brand for identity-related capabilities. In the on-premises world, Windows Server AD provides a set of identity capabilities and services, and is hugely popular (88% of Fortune 1000 and 95% of enterprises use AD). This topic includes all things Active Directory including DNS, Group Policy, DFS, troubleshooting, ADFS, and all other topics under the Microsoft AD and identity umbrella.