Outlook Anywhere

Posted on 2009-02-13
Last Modified: 2012-05-06
I have a user that has an Outlook 2007 email profile setup for an Exchange 2007 account and also is configured to use Outlook Anywhere. When this user puts his laptop into Suspend and then connects his laptop to his high speed interenet, it started prompting him for credentials. This process has worked for several months and never asked him for his credentials.

From the documents I have read, when connecting to OA, it should always prompt for credentials.

Can anyone verify if a user should be prompted every time they connect using OA? Also, any ideas on why the one user would all of a sudden be getting prompted for his credentials?

Question by:wendelina
    LVL 65

    Accepted Solution

    Is the machine a member of the domain? If not then the prompt would be expected.
    However it could be trying to connect to another location. You need to check whether autodiscover is providing the correct URLs and that those resolve to the correct location.

    LVL 9

    Assisted Solution

    If you are using NTLM, then OL Anywhere should not prompt for credentials. Only Basic auth will prompt for credentials. However, NTLM does not work with some firewalls.
    Has something changed on the client side like a new computer, updated NIC driver, etc?


    Author Comment

    My user found the solution on why it started prompting for credentials. In OA configuration, he put a check mark in the on fast network and On slow network  --  the prompting went away when he uncheck both selections. This is how he had been using it.

    Thanks for the info.

    I will split the point.

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