Error code: ssl_error_ssl_disabled

Posted on 2009-02-13
Medium Priority
Last Modified: 2013-12-07
What's this? I can no longer connect to www.wellsfargo.com in Firefox. I'm getting the following message:

Secure Connection Failed

An error occurred during a connection to online.wellsfargo.com.
Can't connect securely because the SSL protocol has been disabled.
(Error code: ssl_error_ssl_disabled)

It works fine in IE.

Question by:Missus Miss_Sellaneus
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LVL 97

Accepted Solution

war1 earned 2000 total points
ID: 23634241
Hello Miss_Sellaneus,

If the above link does not work for you,

1. Check if an addon is interfering.  Go to Tools > Addons and disable the addons. Click OK.

If Firefox does not open, go to Start > Programs > Mozilla Firefox > Mozilla Firefox (Safe Mode)

2. Check if a program running in the background is interfering. Disable firewall, antivirus, antispyware, spam blocker, and desktop programs.

3. Clear your cookies and cache files. Go to Tools > Options > Privacy tab. Under Private Data, click "Clear Now" button.  Click OK.

4. If no joy, your profile is corrupt. Create a new Firefox profile

Then migrate your settings to new profile

5. Run Firefox Standard Diagnostics

6. If no joy, back up your bookmarks.  Uninstall Firefox and delete your Firefox profile files.  Then do a clean install of Firefox.

Hope this helps!
LVL 12

Author Comment

by:Missus Miss_Sellaneus
ID: 23634436
That site does not help.

Here's what I've done:
- Checked security settings in Firefox.
- Checked proxy settings - not using one.
- Installed Firefox 3.0.6 over 3.0.5.
- Turned off Zone Alarm firewall.
- Turned off Windows firewall.

I also am getting the attached message when starting Firefox (opening existing tabs). See attached bmp.

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Expert Comment

ID: 23634861
LVL 97

Expert Comment

ID: 23635050

Did you tried the suggestions that I posted? Date:02.13.2009 at 08:27AM PST
LVL 12

Author Comment

by:Missus Miss_Sellaneus
ID: 23635394
Finally got it working by uninstalling Firefox completely before reinstalling it. Probably was in the profile, but I had thought the first install would overwrite it. Thanks, war1.
LVL 97

Expert Comment

ID: 23635613
Gald to help, Miss Sellaneus!

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