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Unable to use hp lj3030 scanner on remote desktop session

Posted on 2009-02-13
Medium Priority
Last Modified: 2013-12-15
I'm trying to use a hplj3030 scanner during a remote session.  I've installed software & drivers on both the remote pc and the local pc.  The scanner is attached to the local pc and when on a mstsc session it It comes up with this error when I try to access the scanning software to do a scan: "The hp imaging device could not be initialized.  An error has occured communicating with the device.  Make sure that the device's power cord and cable are properly attached and plugged in.  The scanning software might be installed imporperly, or there might be a device conflict."...Now I understand that it is looking for the device, but should it be able to work the way I am attempting?  I look at it the same way a printer would work in this environment.  It works fine just on the local pc.  I've enabled all the local devices & resources for the mstsc properties, and checked to make sure the Digital Imaging Monitor service is running.  
Question by:WallerLaw
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LVL 19

Expert Comment

by:Rob Hutchinson
ID: 23634788
Why would you install drivers on the remote PC...unless you have a really long USB cable.

If you are using mstsc to login to the local computer that has the scanner attached, then it should work fine, but the output is going to be on the computer that actually has the scanner attached to it.
LVL 19

Expert Comment

by:Rob Hutchinson
ID: 23634812
Ohh, I think I see what you are doing. The printer works the same way on both...because it is a "network" printer on a network server print queue.

As far as I know, there isn't any scanner sharing possible like that.

Author Comment

ID: 23635041
Well kinda, maybe I wasnt clear enough.... its a home user who has to login to our network via vpn to work and the scanner is attached to the home user's pc and on the remote session its unavailable and its not a networked printer on our printer server.
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LVL 19

Accepted Solution

Rob Hutchinson earned 1500 total points
ID: 23635547
Well, if you are trying to use the scanner, you can use it using remote desktop( as if you are sitting at the computer connected to the scanner) but trying to scan from the computer not connected to the scanner, it's not going to work.

What you might want to do is to scan it using your user's remote computer, save it to their hard drive, then copy the scanned file to your computer.

Author Comment

ID: 23635801
Yeah That was what I was doing as a soultion. I had mapped a location to the client c drive.  Thanks for the help.

Expert Comment

ID: 34802388
Hi, You can use solution TSScan from  terminalworks.com
it maps local scanner to rdp session, scanners work like on local station.
i hope that helps..


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