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Exchange 2007 fails to create Public Folder Offline Address Books (OAB)

Posted on 2009-02-13
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Last Modified: 2012-05-06
I have completed a migration from a 2003 environment to 2007. Since 2007 server has become the new Public folder server, If I create a new Offline Address Book - it does not get the version 2, 3, or 4 files created in Public Folders. The root folder is their, but no subfolders. Generation and updates for all other Offline Address books - and their public folder versions works fine. Only newly created ones (since the 2007 server became the Public folder server) fail to get generated.

If I Manually run the update (update-OfflineAddressbook OABName) I receive the following errors inthe even log:

Event Type:      Error
Event Source:      MSExchangeSA
Event Category:      OAL Generator
Event ID:      9344
Date:            2/13/2009
Time:            11:22:44 AM
User:            N/A
Computer:      Exchange Server
Description:
OALGen could not find the address list with the Active Directory object GUID of '/guid=E71B78238CC3BC4C83B90B59271994AD' in the list of available address lists.  Please check the offline address list configuration object.
- OABName
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type:      Error
Event Source:      MSExchangeSA
Event Category:      OAL Generator
Event ID:      9334
Date:            2/13/2009
Time:            11:22:44 AM
User:            N/A
Computer:      Exchange Server
Description:
OALGen encountered error 8004010f while initializing the offline address list generation process. No offline address lists have been generated. Please check the event log for more information.
- OABName
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

And Again - this does NOT happen across the board. Only for the new Offline Address books I have created since moving the Public Folder database to the 2007 Server.
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Question by:athelu
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8 Comments
 
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Accepted Solution

by:
sandeep_narkhede earned 1000 total points
ID: 23634386
Check the addressBookRoots attribute on the Microsoft Exchange container in ADSIEdit, you should not have multiple address lists DN's here.

Most probably you have 'All Address List" DN, remove it. restart SA & then Update OAB
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LVL 9

Author Comment

by:athelu
ID: 23634618
I have a ton of them in  there. are you saying I should remove them all?
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LVL 11

Expert Comment

by:sandeep_narkhede
ID: 23635426
Basically, you should not have the parent & the child address book together. If you have the child ones then remove the parent.

Conslusion is no two address book should be there which has a subset of objects common in them
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LVL 9

Author Comment

by:athelu
ID: 23635694
That is what I thought. So I am good. I reviewed the OAB's listed and I have no parent or child level objects conflicting.

Any other suggestions?
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LVL 11

Expert Comment

by:sandeep_narkhede
ID: 23636210
another thing, I want you to remove "All Address List" from the AddressBookRoots if it exists there. you may want to take a backup of that entry before you remove it, however I stringly feel that , this is what we should need to review
0
 
LVL 9

Author Comment

by:athelu
ID: 23636871
all address list is not there. I did not have to delete it either.
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LVL 9

Author Comment

by:athelu
ID: 23675781
Anything else you can suggest?

I am finding very little online on this.
0
 
LVL 9

Author Closing Comment

by:athelu
ID: 31546660
the addressBookRoots attribute on the Microsoft Exchange container in ADSIEdit was the Key. It was not because of Parent/Child issues, but Because these address lists were not added there.

Thanks for getting me in the right direction.
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