Backup Exec - Quantum DLT-V4 Tape Drive offline, disabled or paused, mismatched serial numbers

Posted on 2009-02-13
Last Modified: 2013-12-01
I have some problems getting a Quantum DLT-V4 SATA Tape Drive to work with Backup Exec 11d. When trying to run inventory job, it keeps telling me that the tape drive if offline, disabled or paused. In Addition, it also complains about an mismatched device serial number.
I have the tape drive connected to a Adaptec 1220SA SATA/RAID Controller.
I have tried several solutions I found here and on Symantec's support, but nothing helped.

Tape Drive in use right now is a replacement for another one of the same model that was returned under warranty.
The tape drive works fine with NT Backup and the diagnostic tools from Quantum.. I tried using Backup Exec 10.1 before and had the same problem.  
Is there anything else I can do to get this working ??
Question by:Natetech
    1 Comment
    LVL 12

    Accepted Solution

    I had this happen. I solved it by: disabling the device in Device Manager, shutting down, disconnecting the drive, rebooting, going through the registry and removing every reference to the drive, rebooting, removing the device in Backup Exec, shutting down, reconnecting the drive, rebooting, and reconfiguring Backup Exec.


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