Email reply font change to subscript automatically

Posted on 2009-02-13
Last Modified: 2012-05-06
I have wierd situation.  I have an user send her Email to any body.  When people reply to her Email, font will automatically set the subscript check box checked.  She has the same setting in Outlook option as everybody. The font looks normal when people received or open the Email.  It only happen when people reply her Email.  She uses Word 2003 as default editor.

I just cannot figure it out why it happen at receiving end when people reply the Email.

Does any body have a clue?

Question by:vic_chern
    LVL 20

    Expert Comment

    Try this,
    open outlook by clicking on start, run.
    type: outlook /cleanviews  <click ok>


    Author Comment

    No.  It's not working.
    LVL 20

    Accepted Solution

    Close outlook, do a search for the file and delete it.

    Open word, close word
    Open outlook and create a new email and send.  Get a reply and see if it is fixed.

    Should be as it sounds like word is the default editor.  


    Author Comment

    The default for the Word template was pointed to a network share folder.  Recreate the locally and the problem resolved.  Thank you
    LVL 20

    Expert Comment

    Happy to serve

    Glad its working

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