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MS Exchange 2003 - Outlook 2003 Calendar Sharing error message

Posted on 2009-02-13
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Last Modified: 2012-08-14
We share calendars and one calendar is shared with two other users.  It was working and then all of a sudden it stopped working.  This is the error message the person on the viewing end is seeing:

"You don't have permissions to create an entry in this folder. Right click and select properties to check permissions. See the folder owner or your administrator to change your permissions"

Nothing has changed and we reset the permissions so that the user can be the Reviewer again and still it has no effect.

Any clues on a workable solution for us?

Thanks,
D

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Question by:dholbanga
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by:briandunkle
ID: 23636949
Well, the obvious answer is that reviewer rights don't allow someone to change the calendar, and for some reason Outlook thinks the person is trying to. Is the person trying to add or change an entry?
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by:briandunkle
ID: 23636963
Anyway, the solution lies in figuring out why outlook thinks the user wants to edit or change something.
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by:dholbanga
ID: 23637372
Well yes that is obvious but I'm speaking about accessing the calendar.  The reviewer can't even see any of the entries in the calendar except for all the old entries prior to November 2008.  So that's where we are stuck.
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by:briandunkle
ID: 23637883
Wait, the user can get into the calendar and see old entries?
At what point does the "you don't have permissions" message come up?

First thing I'd do is give the viewer full rights to the calendar to see what happens. That would at least give us another data point. Might back up the calendar first in case something weird is going on.
Did you already close the calendar from within the viewer's outlook and open it again? There are all kinds of other things to check. What if the calendar's owner adds something before 2008? Does it show up for the viewer? Is email and everything else working for the viewer? Can he/she open other shared calendars okay? How about through outlook web access?
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by:dholbanga
ID: 23659967
Hello
Thanks for your help.  The user can use Outlook for everything including the calendar.  But the user cannot see content on the calendar after October 20, 2008.  She can only see data that was entered prior to that date, which was created on the calendar owner's end.  Do you think it's safe for me to re-create the Exchange user account on Outlook?  I did it before and lost all the data on the user's Outlook side so I'm a bit wary to go through the same issue.

Thanks
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by:briandunkle
ID: 23661098
If you mean, within outlook (or actually, the email control panel in windows) on the CLIENT machine, deleting the outlook account and re-adding it...That really shouldn't lose the data but it also shouldn't fix the problem. I would NOT do that at this point.

Sorry my message above was kind of jumbled, let's troubleshoot it step by step.

The most likely thing is that the reviewer is actually looking at an archived copy of the calendar somewhere instead of the live version. Easy enough to check. Please try this, and report back:

Have the calendar owner add something on, say oct 1, 2008 and see if the reviewer can see it.
If not, he/she IS looking at an archived version. so: Within the calendar view in outlook, uncheck the shared calendar the user can't see all of; click on open shared calendar; find the calendar again that way.




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by:dholbanga
ID: 23662527
Thanks so much for your response.  I will try this on Friday as the user wants me to wait until then.  I hope that is okay for you.
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by:briandunkle
ID: 23662920
Hey, I'm not the one with the problem. :)
I'll get email whenever you make a comment, and I'll check in.
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by:dholbanga
ID: 23774708
The calendar is not archived.  It is the live version of the calendar.  I think I should delete the account and re-create it.  What do you think?
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by:briandunkle
ID: 23776104
You had the creator add something before the cutoff point and the viewer saw it? Weird.

I don't suppose everything after the cutoff date is marked "private", is it? That'd be too easy and too unlikely. :)

I would make a new, temporary account to test things before you delete the existing account - save you a little trouble in case it doesn't work. I can't see why the specific account would be doing this, but that certainly doesn't mean it can't be. Anything is worth a shot. There could be some bizarre permission thing going on or something.
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Accepted Solution

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dholbanga earned 0 total points
ID: 25283635
It was a problem with the user profile on the computer.  Fixed it by deleting the user account and creating it again then moving the data files over.
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