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In Paperport 11, how do I remove erroneous "read-only" or "file in use" designation on files?

glenn_grubb
glenn_grubb asked
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Last Modified: 2012-08-14
On the same network computer with several different users, I have one that has almost all the files in Paperport 11 labeled with a small red "r" in the lower left corner of the file icon.  This restricts that person from being able to use any edit features of Paperport because a message pops up that it is a read-only file or the file is already open somewhere else.  Neither condition is true, however.  This only started recently, none of the rest of the users see the dreaded red "r" even when each of us are looking at the identical same files when logged on under appropriate corresponding names.  Even the default pictures that Paperport sent with installation have the "r" for the one user.  What happened here?
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Jeffrey CoachmanMIS Liason
CERTIFIED EXPERT
Most Valuable Expert 2012

Commented:
I am not sure.

Check that persons permissions to the Drive/Folder that stores the Documents.
Make sure they have:
Write
Modify
(and possibly,  "Read and Execute")
...permissions

JeffCoachman

Author

Commented:
Even though other users on this machine had no problems, I designated the folder in question as a "shared folder", but that did not solve the problem for the one user.
No solution has been found, even after consulting with the software maker.

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Jeffrey CoachmanMIS Liason
CERTIFIED EXPERT
Most Valuable Expert 2012

Commented:
Did you try a complete uninstall, reboot, and Full re-install?

Author

Commented:
No solutions were found for this problem
Jeffrey CoachmanMIS Liason
CERTIFIED EXPERT
Most Valuable Expert 2012

Commented:
Please click the "Request attention" button, and ask that this Q be deleted
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