We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you two Citrix podcasts. Learn about 2020 trends and get answers to your biggest Citrix questions!Listen Now

x

Office 2003 Rule

mpersinger
mpersinger asked
on
Medium Priority
227 Views
Last Modified: 2012-05-06
I have a Windows 2000 pro machine running Outlook 2003 with exchange 2003. I have rules set up to copy a message to a public folder when a certain word is contained in the subject line.  For some reason, three copies of the message are being sent to the public folder when a message arrives.  I have another rule that is identical but looking for a different word in the subject line that is copying six copies.  I have deleted the messages from the server using MfcMapi  and recreated the rules in outlook but it still does it.
Comment
Watch Question

i suppose the error is with the server. check with the outlook admin team.
Top Expert 2012

Commented:
Check that you are using the latest SP
http://www.microsoft.com/downloads/details.aspx?FamilyID=e25b7049-3e13-433b-b9d2-5e3c1132f206&DisplayLang=en

Close Outlook and Re-Open using
Start>Run>outlook.exe /cleanrules

This will clear all custom rules.

Then recreate your rules and test.
Should be okay then
As it turns out, the user was logged onto three different machines and had outlook running on all of them. The rules were then being applied three times to each incoming email.  Thanks for your help.

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.