Office 2003 Rule

Posted on 2009-02-13
Last Modified: 2012-05-06
I have a Windows 2000 pro machine running Outlook 2003 with exchange 2003. I have rules set up to copy a message to a public folder when a certain word is contained in the subject line.  For some reason, three copies of the message are being sent to the public folder when a message arrives.  I have another rule that is identical but looking for a different word in the subject line that is copying six copies.  I have deleted the messages from the server using MfcMapi  and recreated the rules in outlook but it still does it.
Question by:mpersinger

    Expert Comment

    i suppose the error is with the server. check with the outlook admin team.
    LVL 47

    Expert Comment

    Check that you are using the latest SP

    Close Outlook and Re-Open using
    Start>Run>outlook.exe /cleanrules

    This will clear all custom rules.

    Then recreate your rules and test.
    Should be okay then

    Accepted Solution

    As it turns out, the user was logged onto three different machines and had outlook running on all of them. The rules were then being applied three times to each incoming email.  Thanks for your help.

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