We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you two Citrix podcasts. Learn about 2020 trends and get answers to your biggest Citrix questions!Listen Now


Windows 2008 Terminal Server - Create new folders not appearing

Medium Priority
Last Modified: 2012-05-06
I have a new Windows 2008 Terminal Server that's acting a little odd when creating new folders on a mapped drive. My users are Right-clicking in a folder and selecting New > Folder.
Normally a new folder appears and gives you the opportunity to name it, but for most of the users nothing appears. Naturally, they try it again and again, but none of the new folders show up. After hitting F5 or browsing away from the folder and then back in, there is a New Folder there for every time they had tried.

When I try this from an Admin account it works normally, and I haven't been able to find any reasons why this is happening.

Anyone have any ideas?
Watch Question

Maybe users don't have modify permission (NTFS) to that folder, so when new folder is created, renaming options is unavailable. As you know to ba able to create a new folder with desired name, you must have Modify permission to parent folder.


Thanks for your time!
Yes, the users have full rights over these folders. They can create new ones, delete old ones, and rename them. It's just that when they Right-Click > New Folder it doesn't appear until they refresh the window. Seems to be more of a problem with the folders not update correctly, but I've never seen anything like this before.
senior system administrator
May be this will help...
Try to add following parametr
Name - Max Cached Icons
Type - String
Data - 1200

If you have Windows 2008 x64 you should also add it here:


Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts


That seems to have done it, thanks!
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.