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High utilization helpsrv.exe

Medium Priority
Last Modified: 2012-05-06
I have an XP PC that is connected to an automation system and is not connected to the internet. About once a week the screen starts to freeze and screen updates are delayed or slow. In the task manager I notice 97% utilization by the application helpsrv.exe. I can kill the service, but it will return in about a week.

We suspect it is something to do with windows update, which causes it to go looking for the windows update site. It wont find it because it is not connected to the internet. No one seems to know what exactly this is and how to disable it from running.

Any information would be appreciated.



Watch Question

There is a hotfix for it however I just disabled it.

Start > Run, type in services.msc and click OK. In the new window highlight the service, right click, select Properties. Then change the "Startup type:" to disable.


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