High utilization helpsrv.exe
Posted on 2009-02-13
I have an XP PC that is connected to an automation system and is not connected to the internet. About once a week the screen starts to freeze and screen updates are delayed or slow. In the task manager I notice 97% utilization by the application helpsrv.exe. I can kill the service, but it will return in about a week.
We suspect it is something to do with windows update, which causes it to go looking for the windows update site. It wont find it because it is not connected to the internet. No one seems to know what exactly this is and how to disable it from running.
Any information would be appreciated.