I have a user, whom happens to own the company, that has an enormous .pst file. I have set his limits in exchange to 35GB, but his outlook still refuses to allow any mail stating the mailbox has exceeded size limit. His .pst is now 20GB. I have read that there is a maximum of 20GB somewhere in the registry, I cannot find it. I have followed the directions of other posts that say:
Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
In the left pane, expand My Computer, and then expand HKEY_CURRENT_USER.
Expand Software, and then expand Policies.
Expand Microsoft, and then expand Office.
Expand 11.0 for Outlook 2003 and 12.0 for Outlook 2007, and then expand Outlook.
Click PST, and then right-click MaxFileSize in the right pane.
Click Modify, and then type the value in the Value data box.
Right-click WarnFileSize, and repeat steps 8 through 9.
Right-click MaxLargeFileSize, and repeat steps 8 through 9.
Right-click WarnLargeFileSize, and repeat steps 8 through 9.
The registry contains no OFFICE folder in the MICROSOFT folder..so I am lost.