We help IT Professionals succeed at work.

Vista will not boot after any windows update. ntoskrnl.exe 0xc0000098

duank asked
Medium Priority
Last Modified: 2012-05-06
I have a sony vista home laptop here that will not boot.  It stops at a screen that says ntoskrnl.exe is missing or corupt.

I made the system repair CD (No dvd was supplied with the laptop) and went though and repaired the error.  (also ran full chkdsk with no errors found)
The system comes back pre SP1 (No idea if it was SP1 before or not, the guy did not know)
If any windows updates are applied, (Even one or two and NOT SP1) then the system reverts back to the same unbootable state.
Watch Question

Looks as though this may help you:
Scroll down to the 2nd post by "DiGiTaLLiCa".

Good luck!

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts


I used the last entry as the fix.
I went here:  http://support.microsoft.com/kb/932494/en-us
downloaded  Download the WindowsUpdateAgent30-x86.exe package now.
and it fixed my issues.

Then installed the standalone SP1, not the windows update version
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.