Internet connection issues in Win XP Pro

Posted on 2009-02-14
Last Modified: 2013-11-09
Running a two PC network, 1 dell dimension 8250 desktop and 1 HP/Compaq presario v2000. Both connect through an actiontec mi424wi router to On Monday, the desktop stopped connecting to the internet - mostly. The laptop is still connected with no problem. The desktop will connect in safe mode, will ping (the laptop and other sites by IP and name) in normal mode and services that depend on open ports will work - Thunderbird e-mail works fine. Just for fun, I started AOL and it found an old PPP connection, made itself a new internet connection and connected. However IE, FF3, Opera, etc. all time out.

    Tried everything I could think of, then broke down and called MS support. Three days of trying this and that have not done much but return me to SP2 (repair option) with no security updates, no McAfee security, no spysweeper, and a list of services I am no longer sure should be running, auto, manual or disabled. More "help" promised on Sunday.

    Have been down the line with ipconfig, used winsock repair utilities, scanned with malware bytes, defender, etc. Updated Intel ethernet adapter driver and checked the connection with their utility. Reset router. Nothing makes a difference. Posting Hijack this below in hopes someone spots something before I have to wipe out 3 years of comfortable PC settings with a fresh install. At least I have my documents backed up. Thanks -- Jim W.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 4:07:42 PM, on 2/13/2009
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    D:\Program Files\Windows Defender\MsMpEng.exe
    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    C:\Program Files\ATI\Catalyst Media Center\Kernel\TV\CLCapSvc.exe
    C:\Program Files\Common Files\Portrait Displays\Shared\DTSRVC.exe
    C:\Program Files\Common Files\Iconix\IconixService.exe
    D:\Program Files\Maxtor\Sync\SyncServices.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
    C:\Program Files\CyberPower PowerPanel Personal Edition\ppped.exe
    D:\Program Files\Retrospect\Retrospect 7.5\retrorun.exe
    C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
    D:\Program Files\Windows Defender\MSASCui.exe
    D:\Program Files\HP\ToolBoxFX\bin\HPTLBXFX.exe
    C:\Program Files\Portrait Displays\Pivot Software\wpctrl.exe
    D:\Program Files\Nitro PDF\Professional\NitroPDFPrinterMonitor.exe
    D:\Program Files\Iconix\OEAddOn\OEdmn_4.exe
    D:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
    C:\Program Files\Common Files\AOL\1144109356\ee\AOLSoftware.exe
    C:\Program Files\Portrait Displays\Pivot Software\floater.exe
    C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
    D:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
    C:\Program Files\Common Files\Portrait Displays\Shared\HookManager.exe
    D:\Program Files\AOL 9.1\waol.exe
    D:\Program Files\PC Magazine Utilities\Startup Cop Pro3\StartupCopPro.exe
    C:\Program Files\CyberPower PowerPanel Personal Edition\pppeuser.exe
    D:\Program Files\PC Magazine Utilities\InstaBack 2\InstaBack.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    D:\Program Files\Iconix eMailID\OutlookClient\IconixUpdater.exe
    C:\Documents and Settings\All Users\Application Data\Macrovision\FLEXnet Connect\6\agent.exe
    D:\Program Files\MuralPix\MpAgent.exe
    D:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    D:\Program Files\AnalogX\MaxMem\maxmem.exe
    C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    D:\Program Files\AOL 9.1\shellmon.exe
    C:\Program Files\Common Files\AOL\Topspeed\3.0\aoltpsd3.exe
    D:\Program Files\\Mozilla Thunderbird\MT 2_0\thunderbird.exe
    D:\Program Files\\Mozilla Firefox\firefox.exe
    D:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [Windows Defender] "D:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [ToolBoxFX] "D:\Program Files\HP\ToolBoxFX\bin\HPTLBXFX.exe" /enum:on /alerts:on /notifications:on /systrayIcon:on /fl:on /fr:on /appData:on
    O4 - HKLM\..\Run: [PivotSoftware] "C:\Program Files\Portrait Displays\Pivot Software\wpctrl.exe"
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [Nitro PDF Printer Monitor] "D:\Program Files\Nitro PDF\Professional\NitroPDFPrinterMonitor.exe"
    O4 - HKLM\..\Run: [MBkLogOnHook] C:\Program Files\McAfee\MBK\LogOnHook.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] "C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" -startup
    O4 - HKLM\..\Run: [IconixOEAddOn] "D:\Program Files\Iconix\OEAddOn\OEdmn_4.exe"
    O4 - HKLM\..\Run: [HP Software Update] "D:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [HostManager] "C:\Program Files\Common Files\AOL\1144109356\ee\AOLSoftware.exe"
    O4 - HKLM\..\Run: [DT HPW] "C:\Program Files\Portrait Displays\HP My Display\DTHtml.exe" -startup_folder
    O4 - HKLM\..\Run: [diagent] "d:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
    O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKCU\..\Run: [AOL Fast Start] "D:\Program Files\AOL 9.1\AOL.EXE" -b
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Startup Cop Pro Startup Launcher] "d:\Program Files\PC Magazine Utilities\Startup Cop Pro3\StartupCopPro.exe" /startup
    O4 - HKCU\..\Run: [Retrospect.exe] D:\Program Files\Retrospect\Retrospect 7.5\Retrospect.exe
    O4 - HKCU\..\Run: [PowerPanel Personal Edition User Interaction] "C:\Program Files\CyberPower PowerPanel Personal Edition\pppeuser.exe"
    O4 - HKCU\..\Run: [PCMagInstaback2] "D:\Program Files\PC Magazine Utilities\InstaBack 2\InstaBack.exe" /m
    O4 - HKCU\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKCU\..\Run: [IconixUpdater] "D:\Program Files\Iconix eMailID\OutlookClient\IconixUpdater.exe"
    O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
    O4 - Global Startup: Desktop Calendar Agent.lnk = D:\Program Files\MuralPix\MpAgent.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = D:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: memory manager.lnk = D:\Program Files\AnalogX\MaxMem\maxmem.exe
    O4 - Global Startup: SC Pro 3.lnk = D:\Program Files\PC Magazine Utilities\Startup Cop Pro\StartupCopPro.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O15 - Trusted Zone:
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - AppInit_DLLs: C:\PROGRA~1\DETERM~1\DETERM~1\lib\CVE-2006-3730.dll
    O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
    O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\ATI\Catalyst Media Center\Kernel\TV\CLCapSvc.exe
    O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\ATI\Catalyst Media Center\Kernel\TV\CLSched.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
    O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program Files\ATI\Catalyst Media Center\Kernel\CLML_NTService\CLMLServer.exe
    O23 - Service: Portrait Displays Display Tune Service (DTSRVC) - Unknown owner - C:\Program Files\Common Files\Portrait Displays\Shared\DTSRVC.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Iconix Update Service (IconixService) - Unknown owner - C:\Program Files\Common Files\Iconix\IconixService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: Maxtor Service (Maxtor Sync Service) - Seagate Technology LLC - D:\Program Files\Maxtor\Sync\SyncServices.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: PowerPanel Personal Edition Service (ppped) - Unknown owner - C:\Program Files\CyberPower PowerPanel Personal Edition\ppped.exe
    O23 - Service: Retrospect Launcher (RetroLauncher) - EMC Corporation - D:\Program Files\Retrospect\Retrospect 7.5\retrorun.exe
    O23 - Service: Retrospect Helper - EMC Corporation - D:\Program Files\Retrospect\Retrospect 7.5\rthlpsvc.exe
    O23 - Service: Roxio UPnP Renderer 10 - Sonic Solutions - D:\Program Files\Roxio\CD Creator 10\Digital Home 10\RoxioUPnPRenderer10.exe
    O23 - Service: Roxio Upnp Server 10 - Sonic Solutions - D:\Program Files\Roxio\CD Creator 10\Digital Home 10\RoxioUpnpService10.exe
    O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe
    O23 - Service: RoxMediaDB10 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe
    O23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe
    O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
    O23 - Service: USB2.0 VIDBOX NW01 Service (StkASSrv) - Syntek America Inc. - C:\WINDOWS\System32\StkASv2K.exe

    End of file - 10483 byte
Question by:jawarters
    LVL 26

    Expert Comment

    So you have internet connectivity but are unable to browse.  I'd be looking at browse-related applications specifically, and my first suspect would be AOL software, just because AOL is nearly always the culprit on general principle.  Have you tried turning off their web caching software, Topspeed?

          Click Settings on the AOL Toolbar.
          Click Internet (Web) Options on the Essentials tab.
          Then clear the TopSpeed check box.
    If that doesn't work, I'd seriously consider uninstalling your AOL software, and seeing if everything else suddenly starts working.


    Author Comment

    It's a possibility I hadn't considered because AOL has been running w/o problem (mostly!) for several years and right now it provides the only (limited) desktop connection (and a similar combination of software runs on the laptop) . I will disable Topspeed and see if that helps. I am currently running Trend's House Call and will consider uninstalling AOL when it finishes in a couple hours. I'd willingly sacrifice AOL for overall internet connectivity. The MS tech uninstalled IE7 after uninstalling all BHOs. Opera has no tweaks installed, but it also does not connect. I do thank you for your suggestions and will let you know if they work. Thanks -- Jim W.
    LVL 30

    Expert Comment


    What firewall do you have active on this machine?
    What active security program(s) have you had running on it, just Defender?

    This is a little suspect to me
    Why would you have three Search Indexer's running at once.  Have you tried disabling that Service yet?

    Also, what does your Event Log viewer tell you? Any Warnings or Errors?
    Start ->Run and enter
    and hit Enter.


    Author Comment

    The three indexing services are (1) C:\Program Files\Dell\Support\UI\Search = a Dell support module of questionable value, (2) C:\System Volume Information = Windows indexing service and (3) c:\inetpub = web publishing, no longer used. All three were stopped and Internet Information Services was uninstalled. Will review the event log following a reboot.

    Accepted Solution

    Reformatted and reinstalled. Thread closed. JAW
    LVL 30

    Expert Comment


    I hope you at least ran the XP File and Settings Transfer Wizard before reformatting so you didn't have to wipe your comfortable settings.   Sorry we couldn't have helped you find the culprit.

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