greenwing616
asked on
Mouse pointer freezes though mouse appears to work
Shortly after user logon to the Windows XP SP3 system, the mouse pointer freezes in on position on screen. Moving the mouse appears to move the effective position of the mouse and all the changes of shape & animations happen, but the position of the mouse pointer remains fixed. Happens both with MS Standard Wireless Optical Mouse and Wacom Bamboo tablet. Both of these have been installed for some time. Both are USB. Virus check, Spybot and AdAware don't show anything unusual. Problem does not occur when logged on as administrator in Safe Mode. I'm trying to install the latest Intellipoint & intellitype from Microsoft but all is going very slowly.
ASKER
I've already reduced the startup items in MSconfig down to just antivirus & firewall.
Additionally, I've added a PS/2 mouse, and the pointer does not move in response to that or the USB Mouse or tablet. The mouse pointer on-screen does not move, but it appears that the mouse is actually moving around as context menus appear in different parts of the screen and the pointer shape & animations change. Intellipoint & Intellitype installation have not improved anything.
Additionally, I've added a PS/2 mouse, and the pointer does not move in response to that or the USB Mouse or tablet. The mouse pointer on-screen does not move, but it appears that the mouse is actually moving around as context menus appear in different parts of the screen and the pointer shape & animations change. Intellipoint & Intellitype installation have not improved anything.
Hi
Download and install a copy of hijackthis post the results.
http://www.download.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html
Download and install a copy of hijackthis post the results.
http://www.download.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html
ASKER
I think there's already a copy of HJT on the PC, but it will have to wait until morning, it's almost midnight here. Will post results when I've done it, which could be a challenge. Will the results be valid if I run it in safe mode as Administrator, when the problem does not occur?
I suspect the registry needs cleaning
When was the last time you cleaned it ?
Try this one
http://www.ccleaner.com/
Hope this helps
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Note, there are 2 HJT outputs in this post!
I' ran HJT in Safe mode as Administrator. The results follow:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:50:11 AM, on 15/02/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Safe mode
Running processes:
C:\WINDOWS\System32\smss.e
C:\WINDOWS\system32\winlog
C:\WINDOWS\system32\servic
C:\WINDOWS\system32\lsass.
C:\WINDOWS\system32\svchos
C:\Program Files\Lavasoft\Ad-Aware\aa
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchos
C:\Program Files\Trend Micro\HijackThis\HijackThi
R0 - HKCU\Software\Microsoft\In
R0 - HKLM\Software\Microsoft\In
R0 - HKCU\Software\Microsoft\In
R0 - HKLM\Software\Microsoft\In
R0 - HKCU\Software\Microsoft\In
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-F
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-2
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-B
O2 - BHO: (no name) - {8272B062-BD4D-4EAD-A149-4
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-C
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-6
O3 - Toolbar: (no name) - {8B68564D-53FD-4293-B80C-9
O3 - Toolbar: (no name) - {8272B062-BD4D-4EAD-A149-4
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-0
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-6
O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\eTrust Internet Security Suite\cctray\cctray.exe"
O4 - HKLM\..\Run: [SNPT513] C:\WINDOWS\vsnpt513.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.ex
O4 - HKLM\..\Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCt
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.ex
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon
O4 - HKCU\..\RunOnce: [NeroHomeFirstStart] "C:\Program Files\Common Files\Ahead\Lib\NMFirstSta
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-0
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-0
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-0
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-0
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-0
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-0
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-0
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-0
O16 - DPF: {02A2D714-433E-46E4-B217-7
O16 - DPF: {038E2507-7A48-41E2-94AD-7
O16 - DPF: {0CCA191D-13A6-4E29-B746-3
O16 - DPF: {164B406B-0FD6-4E7F-BA7E-6
O16 - DPF: {17492023-C23A-453E-A040-C
O16 - DPF: {17D72920-7A15-11D4-921E-0
O16 - DPF: {1A1F56AA-3401-46F9-B277-D
O16 - DPF: {29B2C103-AB53-4971-B765-F
O16 - DPF: {2C153C75-8476-434B-B3C3-5
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-0
O16 - DPF: {33E54F7F-561C-49E6-929B-D
O16 - DPF: {42FDC231-A411-45F8-B8B6-3
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2
O16 - DPF: {4FAE30E1-EE9C-477D-8D06-B
O16 - DPF: {5554A026-7282-4C11-A8F1-6
O16 - DPF: {58FC4C77-71C2-4972-A8CD-7
O16 - DPF: {5ECC1EE8-8F08-4CA8-8255-A
O16 - DPF: {5F8469B4-B055-49DD-83F7-6
O16 - DPF: {615F158E-D5CA-422F-A8E7-F
O16 - DPF: {61900274-3323-4446-BDCD-9
O16 - DPF: {62969CF2-0F7A-433B-A221-F
O16 - DPF: {66D393D5-4D80-497C-9F4F-F
O16 - DPF: {6C6FE41A-0DA6-42A1-9AD8-7
O16 - DPF: {6E32070A-766D-4EE6-879C-D
O16 - DPF: {75D1F3B2-2A21-11D7-97B9-0
O16 - DPF: {8A94C905-FF9D-43B6-8708-F
O16 - DPF: {8C6CED34-E352-4ED2-B405-2
O16 - DPF: {8E0D4DE5-3180-4024-A327-4
O16 - DPF: {97438FE9-D361-4279-BA82-9
O16 - DPF: {9903F4ED-B673-456A-A15F-E
O16 - DPF: {9F839FFB-6295-4A71-8C61-2
O16 - DPF: {A91FB93D-7561-4524-8484-5
O16 - DPF: {AC2881FD-5760-46DB-83AE-2
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-5
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-4
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-7
O16 - DPF: {E12EB891-D000-421B-A8ED-E
O16 - DPF: {E25A1F13-E9ED-4ABA-83E7-E
O16 - DPF: {E70E3E64-2793-4AEF-8CC8-F
O16 - DPF: {F7FAB51C-5552-440E-A957-6
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aa
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe (file missing)
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\iolo
O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\iolo
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCE
O23 - Service: My Web Search Service (MyWebSearchService) - Unknown owner - C:\PROGRA~1\MYWEBS~1\bar\1
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc3
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm
O23 - Service: SiSoftware Database Agent Service (SandraDataSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftwar
O23 - Service: SiSoftware Sandra Agent Service (SandraTheSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftwar
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: TabletServicePen - Wacom Technology, Corp. - C:\WINDOWS\system32\Pen_Ta
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLa
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
--
End of file - 12818 bytes
Then I ran CCleaner (it's not that long since I last cleaned the registry, maybe 3 months). Rebooted, logged on as the normal user & ran HJT again. That gave me the following results.
------Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:02:48 AM, on 15/02/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.e
C:\WINDOWS\system32\winlog
C:\WINDOWS\system32\servic
C:\WINDOWS\system32\lsass.
C:\WINDOWS\system32\svchos
C:\WINDOWS\System32\svchos
C:\WINDOWS\system32\svchos
C:\Program Files\Lavasoft\Ad-Aware\aa
C:\WINDOWS\system32\LEXBCE
C:\WINDOWS\system32\spools
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
C:\WINDOWS\system32\cisvc.
C:\Program Files\iolo\common\lib\iolo
C:\WINDOWS\system32\nvsvc3
C:\WINDOWS\system32\HPZipm
C:\WINDOWS\system32\Pen_Ta
C:\WINDOWS\system32\WTable
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\VetMsg.exe
C:\WINDOWS\system32\Pen_Ta
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVRID.exe
C:\Program Files\CA\eTrust Internet Security Suite\cctray\cctray.exe
C:\WINDOWS\vsnpt513.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.ex
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\WINDOWS\system32\wuaucl
C:\WINDOWS\system32\svchos
C:\WINDOWS\system32\ZoneLa
C:\Program Files\Trend Micro\HijackThis\hijackthi
R0 - HKCU\Software\Microsoft\In
R0 - HKLM\Software\Microsoft\In
R0 - HKCU\Software\Microsoft\In
R0 - HKLM\Software\Microsoft\In
R1 - HKCU\Software\Microsoft\In
R1 - HKCU\Software\Microsoft\Wi
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-F
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-2
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-B
O2 - BHO: (no name) - {8272B062-BD4D-4EAD-A149-4
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-C
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-6
O3 - Toolbar: (no name) - {8B68564D-53FD-4293-B80C-9
O3 - Toolbar: (no name) - {8272B062-BD4D-4EAD-A149-4
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-0
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-6
O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\eTrust Internet Security Suite\cctray\cctray.exe"
O4 - HKLM\..\Run: [SNPT513] C:\WINDOWS\vsnpt513.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.ex
O4 - HKLM\..\Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCt
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.h
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSear
O8 - Extra context menu item: Locate Spot on Map by GPS - C:\Program Files\Opanda\IExif 2.3\IExifMap.htm
O8 - Extra context menu item: Search with Freeserve - res://C:\PROGRA~1\FREESE~1
O8 - Extra context menu item: View Exif/GPS/IPTC with IExif - C:\Program Files\Opanda\IExif 2.3\IExifCom.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-0
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-0
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-0
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-0
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-0
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-0
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-0
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-0
O16 - DPF: {02A2D714-433E-46E4-B217-7
O16 - DPF: {038E2507-7A48-41E2-94AD-7
O16 - DPF: {0CCA191D-13A6-4E29-B746-3
O16 - DPF: {164B406B-0FD6-4E7F-BA7E-6
O16 - DPF: {17492023-C23A-453E-A040-C
O16 - DPF: {17D72920-7A15-11D4-921E-0
O16 - DPF: {1A1F56AA-3401-46F9-B277-D
O16 - DPF: {29B2C103-AB53-4971-B765-F
O16 - DPF: {2C153C75-8476-434B-B3C3-5
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-0
O16 - DPF: {33E54F7F-561C-49E6-929B-D
O16 - DPF: {42FDC231-A411-45F8-B8B6-3
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2
O16 - DPF: {4FAE30E1-EE9C-477D-8D06-B
O16 - DPF: {5554A026-7282-4C11-A8F1-6
O16 - DPF: {58FC4C77-71C2-4972-A8CD-7
O16 - DPF: {5ECC1EE8-8F08-4CA8-8255-A
O16 - DPF: {5F8469B4-B055-49DD-83F7-6
O16 - DPF: {615F158E-D5CA-422F-A8E7-F
O16 - DPF: {61900274-3323-4446-BDCD-9
O16 - DPF: {62969CF2-0F7A-433B-A221-F
O16 - DPF: {66D393D5-4D80-497C-9F4F-F
O16 - DPF: {6C6FE41A-0DA6-42A1-9AD8-7
O16 - DPF: {6E32070A-766D-4EE6-879C-D
O16 - DPF: {75D1F3B2-2A21-11D7-97B9-0
O16 - DPF: {8A94C905-FF9D-43B6-8708-F
O16 - DPF: {8C6CED34-E352-4ED2-B405-2
O16 - DPF: {8E0D4DE5-3180-4024-A327-4
O16 - DPF: {97438FE9-D361-4279-BA82-9
O16 - DPF: {9903F4ED-B673-456A-A15F-E
O16 - DPF: {9F839FFB-6295-4A71-8C61-2
O16 - DPF: {A91FB93D-7561-4524-8484-5
O16 - DPF: {AC2881FD-5760-46DB-83AE-2
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-5
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-4
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-7
O16 - DPF: {E12EB891-D000-421B-A8ED-E
O16 - DPF: {E25A1F13-E9ED-4ABA-83E7-E
O16 - DPF: {E70E3E64-2793-4AEF-8CC8-F
O16 - DPF: {F7FAB51C-5552-440E-A957-6
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aa
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe (file missing)
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\iolo
O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\iolo
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCE
O23 - Service: My Web Search Service (MyWebSearchService) - Unknown owner - C:\PROGRA~1\MYWEBS~1\bar\1
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc3
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm
O23 - Service: SiSoftware Database Agent Service (SandraDataSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftwar
O23 - Service: SiSoftware Sandra Agent Service (SandraTheSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftwar
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: TabletServicePen - Wacom Technology, Corp. - C:\WINDOWS\system32\Pen_Ta
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLa
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
--
End of file - 14584 bytes
Hi
I´ve carefully checked both of your logs and haven´t found anything out of place. Honestly thought cleaning the registry would nailed it.
Have you tried creating a new user with admin priviledges?
I´ve carefully checked both of your logs and haven´t found anything out of place. Honestly thought cleaning the registry would nailed it.
Have you tried creating a new user with admin priviledges?
ASKER
I didn't refresh the page before adding my logs, so didn't notice cantoris solution before I posted them. I made the change, it worked, and I put back some of the things I'd changed while chasing the problem. Then I couldn't get back onto this site to let you all know. Thamks for your help.
MS intellipoint was the likely cause of this one.
Microsoft software utility found in Microsoft Windows 98, Windows ME, and Windows XP that enables users to quickly and easily configure how their computer starts and what programs and/or services automatically load each time the computer starts. Users running any of the above versions of Windows can quickly open msconfig by following the below steps.
1. Click Start and Run.
2. Type msconfig and press enter and you should see the System Configuration Utility window
Click on Startup and check all the programs that are loading on startup
Then I would recommend using Hijackthis for making any changes permanent.
Let me know if this helped