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"microsoft office oulook has encountered a problem and needs to close" when exiting outlook 2007

gcs18
gcs18 asked
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Last Modified: 2012-05-06
"microsoft office oulook has encountered a problem and needs to close" when exiting outlook 2007.  I've already disabled all addins and disabled email scanning in eset and bebooted.. to no avail.  
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Commented:
Here's a pretty good run down on what to do in this case:
http://www.online-tech-tips.com/ms-office-tips/microsoft-outlook-has-encountered-a-problem/

If none of that works can you post back what it says is causing it?  For example:
    AppName: outlook.exe      AppVer: 11.0.8010.0     AppStamp:232039e
    ModName: msmapi32.dll      ModVer: 11.0.8002.0      ModStamp:32949d2

    Microsoft outlook has encountered a problem.

Microsoft has also released a fix for some instances of this error in SP1.  Do you have Office 2007 SP1 installed?

http://support.microsoft.com/kb/942384
DonNetwork Administrator
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Commented:
Did you try the Detect and Repair option??

Author

Commented:
I'll try your suggestions, but I've already downloaded and installed SP1

Author

Commented:
Nothing worked.  The only thing I did not do was to reinstall Outlook or uninstall all the programs I've installed since outlook (all of which promise to be pretty much of a pain).  Error signature is AppName: oulook.exe   AppVer: 12.0.6316.5000   AppStamp: 4833a470 ModName:dccmsp32dll  ModVer: 10.0.2000.929  ModStamp: 39d4133c  fDebug: 0  Offset 00005346
Commented:
dccmsp32.dll is part of WinFax and it looks like that is causing the issue.

http://blogs.mcbsys.com/mark/post/Outlook-2007-Crashes-on-Exit-Due-to-WinFax-Module-dccmsp32dll.aspx

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DonNetwork Administrator
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Commented:
You can also look here for more options


http://www.slipstick.com/problems/close.asp

Author

Commented:
ran ms diagnostics (which replaces detect and repair) and, not surprisingly, with no results and no problems detected.

Author

Commented:
hm-m-m-m..  Ok.. I'm gonna try the winfax solution and see what happens.
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