Outlook 2003 cannot connect to Exchange 2003

Posted on 2009-02-14
Last Modified: 2012-05-06
I have a about 20 computers I have moved over from Novell to a windows network. Of that group there are windows xp and windows 2000 pro machines. We are using sbs 2003 and outlook 2003.

I have two windows 2000 pro machines that will not connect to exchange. I can ping the server and access the shares but when I try to setup Outlook it tells me the exchange server can not be found or outlook is offline.

I've deleted all the outlook settings, reinstalled outlook, installed all the updates and I get the same thing. I have other win2k pro machines that work just fine.

Any suggestions are very appreciated
Question by:AJNS
    LVL 3

    Expert Comment

    Hi, just a few questions to get a more complete picture of your environment:
    1) When you ping the server, are you pinging by server name?
    2) What version of Exchange Server are you using?
    3) Is Exchange running on a domain controller or a member server?

    Author Comment

    I can ping by IP and server name and I am running SBS 2003 so its exchange 2003 and a domain controller.

    Thanks for the reply
    LVL 23

    Expert Comment

    Are the two joined to the domain?
    LVL 1

    Expert Comment

    trying to disconnect from the domain and then reconnect.

    Accepted Solution

    Thanks for the suggestions. I actually found the solution to this. It was an rpc error even though there was no indication of that.

    During troubleshooting I added and removed some things and eventually came up with the rpc error here: ms kb830914

    Once I added those registry entries it worked fine so I added them to the second computer and it worked as well.

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