outlook error

Posted on 2009-02-14
Last Modified: 2012-05-06
I receive the 0x8004060 error when sending/receiving email.    Followed the instructions but have no idea what file i need to look for.  I did the C:\\program files\\ scanpst\mapi\1033 and when the dialog box comes up asking for file name, how do I know what to look for and/or where to look for it.
Question by:RenoRiader
    LVL 6

    Accepted Solution

    SCANPST: Select your profile PST file. Normally Outlook.PST in C:\Documents and Settings\<Your User Name>\Local Settings\Application Data\Microsoft\Outlook

    It could be a corrupted message in Deleted Items. Flush your deleted items folder.

    You can also try re-creating your profile.
    LVL 97

    Expert Comment

    Hello RenoRiader,

    1. Check if Outlook is in Offline mode. In Outlook go to File and make sure Work Offline is not selected.

    1a. Delete and then recreate your account in Outlook. Make sure you have the correct server name, port number, security, and login address.

    2. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

    3. Check if antivirus email check is slowing sending and receiving.  Disable it. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.

    4. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

    5. Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server

    6. Your ISP may be blocking port 25. Try using alternate port 587.

    If no joy, you need to use your ISP SMTP server to send out emails.

    7.  Check with email provider Tech Support to determine if server is having trouble.

    Hope this helps!
    LVL 47

    Expert Comment


    Author Closing Comment

    I did figure the answer out.  Microsoft did not specify detailed directions to get the pst file and I did find instrucitons elsewhere to get to that file and correct the problem.  Thanks

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