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user unable to connect to the Blackberry server   ( only connect when device connect to WI-Fi work access point )

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Last Modified: 2012-05-06
HI
Ive mange to install blackberry Server on MS exchange . i have 1 test user connected now with O2 network with unlimited internet on the user Blackberry device . User can only send and receive emails when she connected to our work Wi-Fi access point . but when she leave the building she los the connection to the blackberry Server ( She cant send or receive emails )...... but she can connect perfectly to the internet using (EDGE/3G ) so now ...... is there any settings needs to be change on the blackberry server or on the divice  so the user can sends and receive emails when they outside ..... using the O2  (EDGE/3G ) internet .
Thank you .  
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Commented:
Verify with the phone service provider that the device has been provisioned for use with an Enterprise Server.

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Author

Commented:
Ive phoned O2 customer services  and they told me that in order to activate the Blackberry enterprise  I need to be on a business contract with them !!!!

My user are  already on contract with them but its a personal contract not a business one !!!! and they  already have blackberry bolt On .????
does anyone know a way around that without having me asking the user to  cancel they monthly contract and start new  Business contract ?
Thanks
Commented:
I am basing this on US providers  but you can't get around it, the phone has to be provisioned for BES access for it to connect over their network.

Author

Commented:
I found this on O2 from :
"
Reading all this, does this mean, that even as a private customer (a normal consumer) you have to take out a business contract with O2 to get BES activation?

And then you have to splash out another £ 28 pounds on top of the £ 35 they charge you for the voice tariff. What about the free included Blackberry Internet and Email bolt-on that comes with that tariff. Surely it should have some value and been put up against the £ 28, ie reducing the £ 28.

I really would like to connect my BlackBerry against a hosted Exchange/BES service, one like Sherweb.com offers. "


so ......
in order to connect Blackberry phone with  BES on O2 Mobile  network you need :
- business contract
- pay some extra to get enterprise activation with O2 .
- if your contract is a ( normal consumer ) you will need to open a sprat business account.



Commented:
Or open up your Exchange server to allow POP connections and add an email account through Blackberry Internet Services?

Author

Commented:
Can you please tell me how to add POP connections on my Exchange please .?

Thank you

Commented:
First, consider that you will have to make your Exchange server visible to the Internet for POP.  There is *some* risk in doing that.

Then there are maybe 3 parts:
1 - Enable POP on Exchange
2 - Present your Exchange server to the Internet for POP email services.
3 - Users set up a Blackberry Internet Services account

Part 1 - Enable POP/SMTP
POP/SMTP may already be enabled.  You can find out by trying to connect to your Exchange server from something like Outlook Express or Thunderbird.  When you configure them, specify your Exchange server as both the sending (SMTP) and receiving (POP) server.  If you can send/receive, you are ready for Part 2.

If you cannot send/receive from Outlook Express, Make sure that the POP3 service is enabled and running on the Exchange server.  

Part 2
Open up your firewall to allow incoming POP3 connections to your Exchange server.  You probably need these things done: a) Port 110 allowed inbound from Internet to your exchange server; b) Network Address Translation (NAT) from a public IP address (your firewall outside address should work) to your Exchange server. c) a publicly available DNS record (popmail.yourdomain.com) that points to your Exchange server's new public IP address.

Part 3 - Configure POP account on Blackberry Internet Services)
BIS is a RIM consumer site that enables connection to most any email server from a Blackberry device.  The exact web address is different for each carrier.  I found Verizon's BIS site by Googling the words, Blackberry BIS Verizon.
Have your user create an account on BIS.  From that account they will be able to set up an email account to your Exchange server.

That is the highlights.  If you have more questions I can try to fill in the blanks!

Commented:
Keep in mind the BIS/POP setup does not have some important features that a BES connection has in terms of over the air synchronization.  Only email will sync wirelessly, calendar, contacts...need to be synced through a desktop connection or possibly using  a 3rd party tool.

Author

Commented:
Thank you all for Help
BIg thanks to olevi  :)
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