mildurait
asked on
Internet Explorer Returning Page Can Be Displayed, DNS Working as expected.
My client is running ie 8.0 on Vista Ultimate 64bit platform and she is currently unable to view any websites using internet explorer. Even the modem's management page called by using http://[internal ip address] cannot be viewed. IP configuration is correct, and I am able to ping external servers by name. I managed to use the browser within outlook to download and install firefox which works without fault. The TrendMicro anti-virus software did not detect any threats. Any suggestions?
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ASKER
jcimarron
Thanks for your ideas
Tried uninstalling ie8, but still no go, I'm not sure client will have the skills register dlls.
Also, the internet connection is fine, the problem is definately related to ie, as we cannot browse any url starting with http, including the router web-based interface.
Thanks for your ideas
Tried uninstalling ie8, but still no go, I'm not sure client will have the skills register dlls.
Also, the internet connection is fine, the problem is definately related to ie, as we cannot browse any url starting with http, including the router web-based interface.
ASKER
Mohamed
Are you thinking that a virus has somehow attacked ie and MalwareBytes will detect, remove and repair ie? Please let me know more.
Are you thinking that a virus has somehow attacked ie and MalwareBytes will detect, remove and repair ie? Please let me know more.
mildurait--You say you were able to use Outlook to download Firefox. That suggests the connection to the internet is OK, but you might try http://www.mydigitallife.info/2007/06/18/repair-and-reset-windows-vista-tcpip-winsock-catalog-corruption/
ASKER
jcimarron: thanks for your post, will get the client to run netsh, and see how they go.
mildurait can you tell me if you can access a secure site for me please e.g. https://secure.logmein.com and tell me if you have any success. I know you are probably thinking if I can't access a normal http site i won't be able to access a https site. I have a theory building up here but want to confirm if you can access https sites first.
Thanks
Thanks
ASKER
Zeusi
Thanks for your post, as the pc is in my client's home, i am limited in what i can do. If jcimarron's suggestion doesn't fly I'm interested to find out more about your theory. Are you thinking the ie security settings have been somehow manipulated?
MilduraIT
Thanks for your post, as the pc is in my client's home, i am limited in what i can do. If jcimarron's suggestion doesn't fly I'm interested to find out more about your theory. Are you thinking the ie security settings have been somehow manipulated?
MilduraIT
Is your client running AVG as an antivirus/firewall?
ASKER
Hi All, my client has been on holidays, will get back to you once they return.
ASKER
jcimarron
<You say you were able to use Outlook to download Firefox. That suggests the connection to the internet is OK, but you might try http://www.mydigitallife.info/2007/06/18/repair-and-reset-windows-vista-tcpip-winsock-catalog-corruption/ >
I was thinking that this looked like the resolution, but unfortunately not on this occasion. Thanks ever so much for the post though, and please if you have any other suggestions, please let me know.
<You say you were able to use Outlook to download Firefox. That suggests the connection to the internet is OK, but you might try http://www.mydigitallife.info/2007/06/18/repair-and-reset-windows-vista-tcpip-winsock-catalog-corruption/ >
I was thinking that this looked like the resolution, but unfortunately not on this occasion. Thanks ever so much for the post though, and please if you have any other suggestions, please let me know.
ASKER
Zeusi
I've asked the client if they can browse https and what their anti-virus/firewall softwares are. Will let you know.
I've asked the client if they can browse https and what their anti-virus/firewall softwares are. Will let you know.
If the problem persists, please post a hijack this log from the impacted machine
http://www.download.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html
also , sometimes IE will log an event in event viewer if it encounters a critical error, please consult application & system event log for any relevant errors.
http://www.download.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html
also , sometimes IE will log an event in event viewer if it encounters a critical error, please consult application & system event log for any relevant errors.
ASKER
Client uninstalled BETA and Reinstalled IE 8.4 which solved the issue in this scenario.
Thanks for your comment.
Thanks for your comment.
ASKER
Thanks everyone for your thoughts.
Greatly appreciated.
Greatly appreciated.
mildurait--you are most welcome. IE8 became golden after this thread was started. Sounds like a good ending assuming the client likes IE8.
would you please download MalwareBytes and give it a try and let me know please.
Regards,
Mohamed Allam
Senior Software Engineer