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Internet Explorer Returning Page Can Be Displayed, DNS Working as expected.

mildurait
mildurait asked
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Last Modified: 2013-12-08
My client is running ie 8.0 on Vista Ultimate 64bit platform and she is currently unable to view any websites using internet explorer.  Even the modem's management page called by using http://[internal ip address] cannot be viewed.  IP configuration is correct, and I am able to ping external servers by name.  I managed to use the browser within outlook to download and install firefox which works without fault.  The TrendMicro anti-virus software did not detect any threats.  Any suggestions?
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Top Expert 2013
Commented:
mildurait--Since IE8 is beta, I think I would uninstall and see how the underlying IE (7?) works.  If without problem, and IE8 is still desired, then reinstall 8.
You could also look at this reference and register all the .dll files mentioned in the first few paragraphs under Resolution  (even though this was written for IE6)  http://support.microsoft.com/default.aspx?scid=kb;en-us;281679
You could also see if the IE connection is optimized  http://www.dslreports.com/tweaks

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Commented:
Hello mildurait,

would you please download MalwareBytes and give it a try and let me know please.
Regards,
Mohamed Allam
Senior Software Engineer
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Commented:
jcimarron
Thanks for your ideas
Tried uninstalling ie8, but still no go, I'm not sure client will have the skills register dlls.
Also, the internet connection is fine, the problem is definately related to ie, as we cannot browse any url starting with http, including the router web-based interface.

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Commented:
Mohamed
Are you thinking that a virus has somehow attacked ie and MalwareBytes will detect, remove and repair ie? Please let me know more.
Top Expert 2013

Commented:
mildurait--You say you were able to use Outlook to download Firefox.  That suggests the connection to the internet is OK, but you might try http://www.mydigitallife.info/2007/06/18/repair-and-reset-windows-vista-tcpip-winsock-catalog-corruption/
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Commented:
jcimarron: thanks for your post, will get the client to run netsh, and see how they go.

Commented:
mildurait can you tell me if you can access a secure site for me please e.g. https://secure.logmein.com and tell me if you have any success. I know you are probably thinking if I can't access a normal http site i won't be able to access a https site. I have a theory building up here but want to confirm if you can access https sites first.

Thanks
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Commented:
Zeusi
Thanks for your post, as the pc is in my client's home, i am limited in what i can do. If jcimarron's suggestion doesn't fly I'm interested to find out more about your theory.  Are you thinking the ie security settings have been somehow manipulated?
MilduraIT

Commented:
Is your client running AVG as an antivirus/firewall?
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Commented:
Hi All, my client has been on holidays, will get back to you once they return.
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Commented:
jcimarron

<You say you were able to use Outlook to download Firefox.  That suggests the connection to the internet is OK, but you might try http://www.mydigitallife.info/2007/06/18/repair-and-reset-windows-vista-tcpip-winsock-catalog-corruption/ >

I was thinking that this looked like the resolution, but unfortunately not on this occasion.  Thanks ever so much for the post though, and please if you have any other suggestions, please let me know.
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Commented:
Zeusi
I've asked the client if they can browse https and what their anti-virus/firewall softwares are. Will let you know.
Mohamed OsamaSenior IT Consultant
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Commented:
If the problem persists, please post a hijack this log from the impacted machine
http://www.download.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html
also , sometimes IE will log an event in event viewer if it encounters a critical error, please consult application & system event log for any relevant errors.


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Commented:
Client uninstalled BETA and Reinstalled IE 8.4 which solved the issue in this scenario.
Thanks for your comment.
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Commented:
Thanks everyone for your thoughts.
Greatly appreciated.
Top Expert 2013

Commented:
mildurait--you are most welcome.  IE8 became golden after this thread was started.  Sounds like a good ending assuming the client likes IE8.
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