Gateway tablet-laptop hangs when print spooler enabled
Posted on 2009-02-15
Customer has a Gateway CX2726 tablet-laptop running Windows XP Tablet PC Edition 2005 Version 2002 Service Pack 3. After doing diagnostics Ive isolated the cause to the print spooler. When the print spooler comes on automatically or is enabled after boot the system hangs. Can move cursor around but nothing happens when I click on anything or it goes to hourglass and stays there. When I push ctrl-alt-del the screen goes to an outline of a keyboard on a plain blue field and hangs with hourglass. Can turn it off by holding in the on/off button.
The client said that he was working on the computer, took a break and when he came back it was hung up. After that it hung after every normal boot, but was fine in safe mode. I dont have a restore point back to when it happened so I cant see what changed, if in fact whatever did it set a restore point.
Im running a Kaspersky online scan right now to make sure its not a virus problem. Then Im going to run Sysinternals Process Explorer and enable the print spooler and see if that tells me anything. Ill also add a printer to the system just to see if that changes anything. Right now none are defined. system32/spoolsv.exe has a date of 4/13/2008.
If anyone has an idea what might cause this XP tablet machine to hang when print spooler is enabled please let me know.