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Gateway tablet-laptop hangs when print spooler enabled

Posted on 2009-02-15
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Last Modified: 2013-11-29
Customer has a Gateway CX2726 tablet-laptop running Windows XP Tablet PC Edition 2005 Version 2002 Service Pack 3.  After doing diagnostics Ive isolated the cause to the print spooler.  When the print spooler comes on automatically or is enabled after boot the system hangs.  Can move cursor around but nothing happens when I click on anything or it goes to hourglass and stays there.  When I push ctrl-alt-del the screen goes to an outline of a keyboard on a plain blue field and hangs with hourglass.  Can turn it off by holding in the on/off button.  

The client said that he was working on the computer, took a break and when he came back it was hung up.  After that it hung after every normal boot, but was fine in safe mode.  I dont have a restore point back to when it happened so I cant see what changed, if in fact whatever did it set a restore point.  
 
Im running a Kaspersky online scan right now to make sure its not a virus problem.  Then Im going to run Sysinternals Process Explorer and enable the print spooler and see if that tells me anything.  Ill also add a printer to the system just to see if that changes anything.  Right now none are defined.  system32/spoolsv.exe has a date of 4/13/2008.  

If anyone has an idea what might cause this XP tablet machine to hang when print spooler is enabled please let me know.
Thanks,
Al
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Question by:alanlsilverman
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nobus earned 2000 total points
ID: 23647990
try running sfc /scannow from the run box - may need the XP cd !
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by:alanlsilverman
ID: 23649584
That may be a problem.  I have every type and sort of Windows Disk but I don't have the tablet version and I don't think the customer does either.  But I'll try it and see if it can find everything in i386.
Thanks,
Al
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by:nobus
ID: 23650570
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by:alanlsilverman
ID: 23667113
We fixed it but I don't know why print spooler was involved.  The basic problem turned out to be a bad sector on the hard drive that also screwed up the Windows file system.  There was a hint of this when I ran chkdsk and couldn't get it to run to completion.  So I ran Spinrite and it found a bad spot on the drive.  But after that I got the  c:\windows\system32\config\system not found problem.  I finally found a XP disk that I'd slipstreamed sata drivers into and this allowed me to get to the windows repair console to run chkdsk.  After that completed everything came up fine.  The only thing I can think of was that the print spooler service was somehow trying to access the bad sector.
Thanks for your help,
Al  
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by:nobus
ID: 23667796
good it's ok now...
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