User reported that his computer started up and came with a question mark. We (ITS techs) all had our "ohoh' moment.
When we ran disk utility when the problem was reported, it gave us the following:
- Invalid leaf record count
- invalid index key
The HD doesn't mount at all. We have tried it from Disk utility, single user mode, disk warrior, Apple hardware test DVD. Noting seems to be working. The only this it did was a PRAM reset. But nothing after that. The user has all the data on his machine and no did not make backup (even though he had 500GB external hd). And you guessed it right, he is upset with us.
Is there anything we can do to save this disk or mount it.