Asterisk call monitoring solution

Posted on 2009-02-16
Last Modified: 2013-11-12
Hi i am trying to find out if anyone has had any joy with asterisk GUI plugins.

I am not after an all singing all dancing solution, i just need the ability to have an "applet" to show me who is on a call withing a particualr pickup group.

we are using asterisk V1.4.22.

Thanks in advance

Question by:Office-Shadow
    LVL 25

    Expert Comment

    by:Ron M
    I've never used the GUI myself....
    But if you want to simply, spy on channels....that is pretty easy.

    Add the following to your dialplan in the extensions_custom.conf file, or extensions.conf...., ...reload diaplan.
    You can use the extesion 1000 below, or choose something else as long as it is unique.

    exten => 1000,1,Answer()
    exten => 1000,n,Wait(1)
    ;password below is 007
    exten => 1000,n,Authenticate(007,a)
    exten => 1000,n,Playback(pin-number-accepted)
    exten => 1000,n,Wait(1)
    ;user may enter 4 digit extension after the beep.
    exten => 1000,n,Background(beep)
    exten => 1000,n,Read(sipchan,,4)
    ;spy on the sip channel
    exten => 1000,n,ChanSpy(SIP/${sipchan},q)

    Now you just dial extension 1000, ...put in 007 as the password, and then enter a 4 digit extension.
    LVL 2

    Accepted Solution

    Thanks for that, but its not exactly what i want. I need the ability to "see" who is on a call  - for example we have 4 analysts on a support desk and the manager who will be working from home will need to see who is on a call etc.

    I am currently trialling FOP :
    LVL 36

    Expert Comment

    FOP is what I have tried and it seemed to work well.

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