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Asterisk call monitoring solution

Medium Priority
Last Modified: 2013-11-12
Hi i am trying to find out if anyone has had any joy with asterisk GUI plugins.

I am not after an all singing all dancing solution, i just need the ability to have an "applet" to show me who is on a call withing a particualr pickup group.

we are using asterisk V1.4.22.

Thanks in advance

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Ron MalmsteadInformation Services Manager

I've never used the GUI myself....
But if you want to simply, spy on channels....that is pretty easy.

Add the following to your dialplan in the extensions_custom.conf file, or extensions.conf.... ..save, ...reload diaplan.
You can use the extesion 1000 below, or choose something else as long as it is unique.

exten => 1000,1,Answer()
exten => 1000,n,Wait(1)
;password below is 007
exten => 1000,n,Authenticate(007,a)
exten => 1000,n,Playback(pin-number-accepted)
exten => 1000,n,Wait(1)
;user may enter 4 digit extension after the beep.
exten => 1000,n,Background(beep)
exten => 1000,n,Read(sipchan,,4)
;spy on the sip channel
exten => 1000,n,ChanSpy(SIP/${sipchan},q)

Now you just dial extension 1000, ...put in 007 as the password, and then enter a 4 digit extension.
Thanks for that, but its not exactly what i want. I need the ability to "see" who is on a call  - for example we have 4 analysts on a support desk and the manager who will be working from home will need to see who is on a call etc.

I am currently trialling FOP : http://www.asternic.org/

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FOP is what I have tried and it seemed to work well.
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