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URLs in Outlook failing to open in IE.

Posted on 2009-02-16
Medium Priority
Last Modified: 2013-12-08
We seem to have an issue in both Outlook 2003 and 2007 that has me a bit flummoxed
Users getting with links to web pages are not getting to the web page when the click the link.
They get the usual error message

Internet Explorer cannot display the webpage
Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address

These urls are usually things linkging to websites with asp/php
Howevr if the cut and paste the urls into a browser it works ok.

The browser fires up but it seems almost instantaneously to come up with the error
I mean without even really trying to find the website

Links like this

Question by:deesloop
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LVL 10

Expert Comment

ID: 23649865

Look at:http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679&sd=tech (or see same info below)

To resolve this problem in Internet Explorer, follow these steps:
1. Quit all programs that are running.
2. Click Start, and then click Run.
3. Type regsvr32 urlmon.dll, and then click OK.
4. When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.If this does not resolve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace Urlmon.dll with each of the file names below):
" Shdocvw.dll
" Actxprxy.dll
" Oleaut32.dll
" Mshtml.dll
" Browseui.dll
" Shell32.dll
This can also help. Download this file from the link and run it (if IE6)
See also:
Hope this helps you
LVL 97

Expert Comment

ID: 23652326
Hello deesloop,

Run this script if using IE6

2. If no joy, try this fix here

3. If no joy, run this Links Diagnostics

Hope this helps!

Expert Comment

ID: 23657237
Try this out if no Joy. I had similar problem got it fixed by following steps:

1) On the Tools menu, click Options.
2) On the Preferences tab, under E-mail, click Junk E-mail.
3) Clear the Disable links and other functionality in phishing messages (recommended) check box.
4) http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q310049
5) If No joy finally run registry fix from http://web.archive.org/web/20051123144125/http://bernardstudios.com/archive/2004/11/25/405.aspx

This would solve the purpose
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Author Comment

ID: 23657535
Hmmm. No luck
Mostly they relate to fixing IE which isn't broke as I can past the links in browser and they work
and if I create a shortcut on the desktop to the urls they open ok.
It's specifically those types of links with php or asp from within outlook
Send an email with a regular link and it opens OK.
Send a link to a php site and it doesnt work

IE fires up so it's not a URL not having a default open option.

Also they're not junk Email, they are legitimate and are in the Inbox.
I should also add that this has only started appearing since we had Exchange 2007 installed 4 months ago.
Dont shoot me down because I cant think of any reason why Exchange should have an affect, but there have been
no other changes. It also lots of users - I haven't checked the number but certain tens of them....

Expert Comment

ID: 23658352
Thats the workaroung of copying and pasting. As per microsoft article it is to do with IE. Kindly refer to article http://support.microsoft.com/kb/821469

Download the hotfix and install. I hope taht works

Author Comment

ID: 23658549
OK read it.I understand what it's saying about the characters
I've downloaded the file and I'll keep you posted - on my next visit.
I notice it's an exe so that'll be fun distributing it.
I presume it'll need admin rights?
Anyone know if this is available as an msi?
LVL 97

Expert Comment

ID: 23661939
deesloop, did you try the suggestions that I posted in Date:02.16.2009 at 10:18AM PST?

The suggestions may be related to IE because Outlook is opening the link in IE. If you have register the links incorrectly, IEFix will do that automatically with a script.

Author Comment

ID: 23668068
The script is for IE6 so I didnt use it. We're on IE7
I reregistered the DLLs manually and it didn't work
I've done the IE& as default - it's also the only browser installed.

I've run the hotfix, but it will not install, as it is for Office XP.
We have got Office 2003 and 2007.

Anything else out there that could help?


Expert Comment

ID: 23690004
Try this if it works:
1. Uninstalled IE
2 search for hlink.dll file and copy paste in system 32 folder
3. start > run > Regsvr32 hlink.dll
4. Clicked on a link in outlook which was not opening


Author Comment

ID: 23690093
I Did see the hlink dll before cominghere. Didn't work :(

Expert Comment

ID: 24250997
I just had a similar problem after installing another web browser then uninstalling it for testing. Im using IE8 on Windows Vista Ultimate so the error message is a little different but means about the same. Outlook can no longer find the application to run the URL. Even though both IE and Outlook appear to be fine they are no longer linked. This is what I did to resolve the issue. Open IE/tools/options/programs click on set IE as default, wait a few minutes then under internet programs click on set programs. Set the proper programs for the IE to link and restart then test Outlook.

Accepted Solution

deesloop earned 0 total points
ID: 24419470
This one will need MS input I think

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