terminal server users cannot connect to exchange server 2007

Posted on 2009-02-16
Last Modified: 2012-05-06
I have a problem with users accessing Exchange 207 from Terminal Server and Outlook 2003.
Some users is working fine.
I have 2 users, which from a normal Windows XP can connect ok. The same 2 users cannot connect to Exchange 2007 from within Terminal Server og Citrix.
The users same seperate profiles for normal logon an TS logon. Both are set to roaming profile.
The problem occur suddently for 2-3 months ago, and all users I try to give access through TS is having this problem.

Error displayed: Outlook could not connect to Exchange Server... There is no connection to The Exchange server. Check if it is offline.

I have tried typing IP-address instead of the servernavne (FQDN).
I have given full control to the local profile folder on the TS.
OWA is workiing from the TS wiht the user login.

Question by:tnywos
    LVL 12

    Expert Comment


    try to use this tool TCPView to monitor connections from the client to the server:
    LVL 6

    Expert Comment

    hold ctrl and right click on outlook icon on system tray
    click on connection status
    Paste the info here
    LVL 1

    Expert Comment

    How about recreating users terminal services profiles? Go to the user's profile folder location, rename it to something else so you have it backed up, create new folder with the same name(username), grant it Full Access to the specific user, ADMINISTRATORS and SYTEM. Blasting user's profile can solve problems with citrix very often.
    LVL 17

    Expert Comment

    You never mentioned if the ping from the terminal server worked or not. Maybe a firewall is blocking this kind of communication?

    Accepted Solution

    Solution found!

    First, thanks to all answers.

    The error was very special.
    On the terminal server I have added a domin security group to the local group "Remote Desktop Users".
    All users that have shall have access to the Terminal Server (W2k3 Server) is member of this Domian Group.
    The users can login and use the Terminal Server. Some users can not open Outlook and connect to the Exchagne Server ( Exch, 2007 on W2k8 Server). I added the users directly to local "REmote Desktop User" group on the Terminal Server and now they can open Outlook.


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