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Outlook Web Access Does not display correctly

Posted on 2009-02-16
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Last Modified: 2012-05-06
Hi All,

I have recently upgraded our server to a SBS 2008 box.  I have now noticed that OWA does not display correctly and no links within in it will work.

Has any one got any ideas?

Dan
owa-image.jpg
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Comment
Question by:Supportteam
14 Comments
 
LVL 11

Expert Comment

by:manav08
ID: 23649679
Open IIS and check under exchsvr that script is allowed to execute
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LVL 31

Expert Comment

by:LeeDerbyshire
ID: 23649765
Try opening one of the missing images directly by typing on its URL.  For example, if you have rollup 6, it will be

https://servername/owa/8.1.340.0/themes/base/inbox.gif

If you don't have rollup 6, you will need to view the page source in IE, and search for 'inbox.gif', and use the different folder name that you find there.

If you type in the URL, can you see the image?
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Author Comment

by:Supportteam
ID: 23649898
Well the plot thinkens.
When trying to make any change to the settings in IIS7 to any of the virtual sites in the SBS Web Applications web site i get the following error:
    There was an error while performing this operation.
     Details
      filename: \\?\BackupofficeStorage\{domain}\MBX\web.config
      error: cannot write configuration file
Also if I try to explore the folder i get the following error:
      The network path was not found
I think something may be a little pair shaped with this server *grin*
Dan
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LVL 31

Expert Comment

by:LeeDerbyshire
ID: 23649960
You will get that if you try to change some of the settings on the VDir named Exchange.  That is to be expected - the Exchange VDir is 'special', and you shouldn't attempt to change it in IIS Manager.  If you already have, then it is probably broken.  If it happens to VDirs other thatn the Exchange one, then something is certainly wrong.
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Author Comment

by:Supportteam
ID: 23650125
OK Thats good to know, I have not been anywhere near IIS yet.  
I cannot find any of the Exchange virtual webs with the execute permission enabled, I have also checked a working server and they match.
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LVL 31

Expert Comment

by:LeeDerbyshire
ID: 23650162
I thought you said you'd try to change some of the settings in IIS7?  Unless I misunderstood what you said?  Anyway, try opening your latest IIS log file in Notepad.  Press F3, and search for Inbox.gif .  Can you find the entry?  What is written the log?
0
 

Author Comment

by:Supportteam
ID: 23650286
If im in the right place the flowing is the only time i see inbox.gif in the logs:
2009-02-16 10:01:42 10.100.0.2 GET /owa/8.1.340.0/themes/base/inbox.gif - 443 compass.local\support 10.100.0.36 Mozilla/4.0+
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LVL 31

Expert Comment

by:LeeDerbyshire
ID: 23650358
You have the right log entry, but some information is missing.  Is that the full line?  If so, the protocol result status is missing.  Can you have a look at the properties of the Default Web Site.  On the Web Site tab, click the Properties button near to the Enable Loggin checkbox.  On the Advanced tab, make sure that Protocol Status and Protocol Substatus are checked.  Save the changes.

Now, you will need to retry OWA again, to generate some new log entries.  Look near the end of the same file for a similar Inbox.gif entry.  There should be some numbers added near the end.  If they are there, can you paste the new logged line.
0
 

Author Comment

by:Supportteam
ID: 23651655
OK, we may have crossed wires, tis is on a SBS 2008 server, so we have Exchange 2007 & IIS 7.  All the OWA & Exchange virtual webs are hosted in there own web site called "SBS Web Applications".  As its IIS7 there is no properties options when right clicking on the web site or virtual sites.
I have however tried the page again and here is a complete section of the log between drafts.gif and Junkemail.gif.
The funny thing is no link  what so ever will work when logged in and no image loads at all.

2009-02-16 17:12:23 10.100.0.2 GET /owa/8.1.340.0/themes/base/drafts.gif - 443 compass.local\dan 10.100.0.36 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.0;+SLCC1;+.NET+CLR+2.0.50727;+InfoPath.2;+.NET+CLR+3.5.21022;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30618) 404 0 2 3
2009-02-16 17:12:23 10.100.0.2 GET /owa/8.1.340.0/themes/base/inbox.gif - 443 compass.local\dan 10.100.0.36 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.0;+SLCC1;+.NET+CLR+2.0.50727;+InfoPath.2;+.NET+CLR+3.5.21022;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30618) 404 0 2 2
2009-02-16 17:12:23 10.100.0.2 GET /owa/8.1.340.0/themes/base/junkemail.gif - 443 

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LVL 31

Expert Comment

by:LeeDerbyshire
ID: 23651801
You can see near the end of each line the number 404, which means 'Not Found'.  Can you see the folder named 8.1.340.0 underneath the OWA folder?
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Accepted Solution

by:
Supportteam earned 0 total points
ID: 23651936
Right now this is begining to make sence, I can see the 8.1.340.0 folder but all the folders under themes are empty other than a premium.css file.
This explains why the image wont load... I just now have the issue of getting install correctly.
0
 

Author Comment

by:Supportteam
ID: 23652231
WOHOO!!!!
Fixed it.... I recalled that an update failed but I wasn't sure which, so I have just reinstalled  Exchange Rollup 6.
Thanks for your help with this, your advice has added me in finding the resolution.
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LVL 31

Assisted Solution

by:LeeDerbyshire
LeeDerbyshire earned 2000 total points
ID: 23652244
It's possible that your rollup 6 didn't finish properly.  That is where the 8.1.340.0 folder comes from.
0
 

Expert Comment

by:trojanwebmaster
ID: 25904587
I had the same issue going from 8.1.375.2 to 8.1.393.1. After reading the above, I copied the scripts and images and it worked again as before.
Thanks for the pointer guys.
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