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Calender Issue!

anupam1983
anupam1983 asked
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Last Modified: 2012-05-06
Hi Experts,

> Her meetings remove her from organiser to attendee.
> Her emails are opening (showing read) by themselves) and will not change back to unread when trying to change by both edit, as well as right click.
> In her calendar, her meetings she sets to show as busy do not show busy they show as tenative.

Steps Taken: Reconfiguring profile, reinstalling Office.

But, after logging into her mailbox I can see her new mails Unread. I can right click and select Unread for already read mails.

Environment: Exchange 2003, Outlook 2003

Please advice.
Anupam
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Have you checked if anyone has rights to her calendar that may be opening her meeting invites?
I would get familiar with the Outlook command line switches and run those on the users profile to see if you can get an idea on what the issue might be. Also is the user using cached exchange mode? May need to delete the cached info in the users application data directory and let the information re-populate from the exchange server (this could clear up the local issues experienced with the calendar and read/un-read emails).

Try this and see if you experience any issues

Start > Run > Outlook.exe /cleanprofile

http://www.techgalaxy.net/Docs/Exchange/OL2003_switches.htm (for more info on the Outlook 2003 command line switches)

Author

Commented:
Yeah I checked. Noone has as such. Few groups are added but that's as per the policy.
Nitin GuptaSolutions & Presales
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Commented:
Hi,
  • Delete the Profile, do not create yet.
  • Check Mailbox Permissions via ADUC (dsa.msc) for that user
  • Change the user's password, now goto OWA and test
Let me know
Thanks
Nitin Gupta

Author

Commented:
Hi Nitin,

Ok, I'll do that. Since the user works in US timing so may be it'll take few hours to reply back to u.

Thanks,
Anupam
Nitin GuptaSolutions & Presales
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Commented:
Hi Anupam,
Bascially I am trying to eliminate causes due to potential cached process & malicious users & Windows Mobile etc.
Cheers
Nitin

Author

Commented:
Hi Nitin and USAF,

I understood the point. The user is not using Cached Mode. Next concern, either I need to delete user's profile or I need to execute outlook.exe /cleanprofile; I guess I've to do that in user's PC. Is there any way to do these tasks using my TS server or Exch server? Do we have any tool like mdbvu32 or mfcmapi like tool to accomplish these tasks remotely? I am asking r=this question because cleaning up profile in user's desktop is basically done by Service Desk guys. I actually wanted to do this remotely from the server end.

Thanks for all your help guys.
Anupam
Nitin GuptaSolutions & Presales
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Commented:
Hi,
No need to clean the profile, sicne you did create a new one already. No remote tools for this. Use RDP and get onto the user's PC remotely. From Server end, change password and test via OWA.
Cheers
Nitin
It has to be done on the local machine. You can use Remote Assistance to login to the users session and execute the command. You can also have the user execute the command as themself. The commands should require any administrative priviliges. The /cleanprofile is done on the client side. However, if you aren't running cached mode it could also be permissions related to the user mailbox but you said you already checked that. What security policies are you pushing out that is modifying the mailbox permissions and are you sure this issue isn't affecting other users.

Author

Commented:
Hi Nitin, I am trying to find out some way to get into user's PC. Also already before posting this I've asked the user to check using OWA. Now I'll ask him to do so once I change his p/w.

Hi USAF, are you asking me to check whether others have access to user's mailbox or you are talking about some other permission? This is the user is only facing this problem. No one else. I've confirmed.

Thanks,
Anupam

Author

Commented:
Hi Guys,

Thanks for ur cooperation. And sorry for not replying back as the user is still on leave..

Thanks,
Anupam
Based on  your description I doubt it's an exchanage issue. If this is a DoD system (and based on your terminology it sound like it is...) I would look at backing up the .pst and doing an image of the system. I have a feeling that there is a deeper issue with the client PC that could be causing this issue.

I assume you ran the /cleanprofile switch (which generally fixes profile issues and client side Outlook errors) and if that didn't work it may be an issue within the local system.

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Author

Commented:
Hi USAF,

I've requested the local admin to take the control of her machine and do the following:

1. cleanprofile.
2. cleanviews.
If 1 and 2 don't work then;
3. delete the profile and reset the password and then access through OWA and check the issue is still persists or not.

Correct me if I've left something..

Thanks,
Anupam
That should definitely eliminate the Exchange server or AD account as a possible issue.

Let me know if that works out and if you have any other questions. Thanks.
Nitin GuptaSolutions & Presales
CERTIFIED EXPERT

Commented:
Hi,
Do a outlook /cleanfreebusy
Cheers
Nitin

Author

Commented:
Hi Nitin,

Thank you! I'll ask the Service Desk guys to do that also.

Regards,
Anupam
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