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Exchange 2003 - OWA stopped working and emails to mobile devices are no longer pushed

james_axton
james_axton asked
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Last Modified: 2012-05-06
I'm dealing with a company's Exchange 2003 server.  The server is up to date and only runs Exchange 2003.  There are no errors in the event logs.  Within the last 48 hours OWA has stopped working and as a consequence the server is no longer properly pushing emails to mobile devices.  All other Exchange functions are working properly.  Is there a quick fix to this?  A service restart perhaps?  I'm trying to avoid a server restart in the middle of a work day.  Thanks,  
James
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Commented:
Check www service if it is started
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Commented:
What happens when you try to use OWA?  Any error messages in the browser window?

Author

Commented:
Sye, if you mean the WWW Publishing Service, yes it's running.

Lee, when I use OWA in Firefox the page comes up "The connection was reset" with no login prompt.  When I try it in IE I get an "IE cannot display the web page" message, again no login prompt.  

Commented:
open inetmgr and go to exchange virtual directory,right click and see if u can browse it.
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Commented:
Can you find your GET request for /Exchange in your IIS log file?

Author

Commented:
Sye, when I go here:

IIS > MyExchangeServer > Websites > Default Web Site > Exchange > Browse it tells that "This program can not display the web page".

Author

Commented:
Lee I can't see any GET requests in my log file today - the log file is almost completely empty.  Yesterday's is a different story but today is showing me nothing.
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Commented:
In IIS Manager, does it show that the Default Web Site is 'Stopped'?

Author

Commented:
Lee, it shows as Started.  Should I just reboot?  
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Commented:
Always worth a try, if it's convenient.

Author

Commented:
Lee, as expected a reboot fixed the problem.  OWA and Mobile email pushing are back to normal.  I'd really like ideas as to what might cause this so that in the future I can avoid a reboot.  Anyone?
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Commented:
Very hard to say, of course.  Maybe a service (like the IIS Admin service or HTTP SSL service) had stopped.  Can you see anything in the Event Logs prior to the reboot?

Author

Commented:
Lee, sorry I let this sit.  No, the logs were spotless.  I suppose I'll let it go this time and see if it happens again.  I found another thread on Experts Exchange that indicated that a restart of the IIS Admin service might fix the problem and since they are running Exchange 2003 that won't cause Exchange server downtime like a reboot would, is that correct?
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Commented:
Yes, you can restart the IIS Admin service without taking everything else down.  OWA will be unavailable for a few seconds, though.

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Commented:
Thanks for the follow-up, Lee.  
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