james_axton
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Exchange 2003 - OWA stopped working and emails to mobile devices are no longer pushed
I'm dealing with a company's Exchange 2003 server. The server is up to date and only runs Exchange 2003. There are no errors in the event logs. Within the last 48 hours OWA has stopped working and as a consequence the server is no longer properly pushing emails to mobile devices. All other Exchange functions are working properly. Is there a quick fix to this? A service restart perhaps? I'm trying to avoid a server restart in the middle of a work day. Thanks,
James
James
Check www service if it is started
What happens when you try to use OWA? Any error messages in the browser window?
ASKER
Sye, if you mean the WWW Publishing Service, yes it's running.
Lee, when I use OWA in Firefox the page comes up "The connection was reset" with no login prompt. When I try it in IE I get an "IE cannot display the web page" message, again no login prompt.
Lee, when I use OWA in Firefox the page comes up "The connection was reset" with no login prompt. When I try it in IE I get an "IE cannot display the web page" message, again no login prompt.
open inetmgr and go to exchange virtual directory,right click and see if u can browse it.
Can you find your GET request for /Exchange in your IIS log file?
ASKER
Sye, when I go here:
IIS > MyExchangeServer > Websites > Default Web Site > Exchange > Browse it tells that "This program can not display the web page".
IIS > MyExchangeServer > Websites > Default Web Site > Exchange > Browse it tells that "This program can not display the web page".
ASKER
Lee I can't see any GET requests in my log file today - the log file is almost completely empty. Yesterday's is a different story but today is showing me nothing.
In IIS Manager, does it show that the Default Web Site is 'Stopped'?
ASKER
Lee, it shows as Started. Should I just reboot?
Always worth a try, if it's convenient.
ASKER
Lee, as expected a reboot fixed the problem. OWA and Mobile email pushing are back to normal. I'd really like ideas as to what might cause this so that in the future I can avoid a reboot. Anyone?
Very hard to say, of course. Maybe a service (like the IIS Admin service or HTTP SSL service) had stopped. Can you see anything in the Event Logs prior to the reboot?
ASKER
Lee, sorry I let this sit. No, the logs were spotless. I suppose I'll let it go this time and see if it happens again. I found another thread on Experts Exchange that indicated that a restart of the IIS Admin service might fix the problem and since they are running Exchange 2003 that won't cause Exchange server downtime like a reboot would, is that correct?
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ASKER
Thanks for the follow-up, Lee.