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Backup Exec 9.1 Remote Agent Errors

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Last Modified: 2013-12-01
I am having some trouble installing a BE 9.1 remote agent to a Server2k3 SP2 machine. The error i am receiving is "1: 2803 2: SetupError 3: 4: 5: 6:", which when looking up the Windows Installer error # 2803 shows a definition of Dialog View did not find a record for the dialog [2], im not exactly sure that applies in this situation. But what i have gone through is, moving the installer files from the main machine to the remote machine in question, tried running the installer from three local drives, uninstalling/reinstalling windows installer service, tried running a file setupaa.bat (which i saw recommended somewhere), all of which are leading back to the same error. Any thoughts?
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Top Expert 2007

Commented:
1) Do you have the latest version and patches ?

Is 9.1 agent supported on win 2003 SP2 ?

Have you tried disabling anti-virus etc, before the install ?

ANy firewall issues ?


I hope this helps !

Author

Commented:
Most patches are up to date on console. I do have an agent on other 2k3 SP2 machines, which is the confusing part. This server is being used as a terminal server though. I have also tried a local install on the server. I also disabled all services relating to AV and firewalls are disabled when attempting as well.

Commented:
When you run the install using setupaa.cmd, are you running it from the phyical console of the server? Don't run it through a TS session - not even an administrative session.
Commented:
At this point i have decided to just run an nt backup of the data to another server that is working ok. I am super frustrated, i do appreciate the help though. Thanks.

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