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Problem with Trend Office scan client

I have a problem on a pc's when i am trying to  run a manual scan using trend anti virus version 5.58

After about 20 seconds into the scan  i get an error message saying "PCCNT has encountered a problem and needs to close." i have tried a full manual uninstall,  which included removing parts of registry and hives; before installing latest Windows updates then reinstalling it from scratch but this makes no difference. I have also tried updating with the latest tred virus and spyware defenitions updates but still no luck

The scan worked fine in past but has just recently started acting up. I want to avoid reformatting if possible and the problem is not specifically profile related as i have tried it in several profiles on that machine.

I have run a online virus scan (pandasecurity)and also a anti malware program (malwarebytes anti-malware) which revealed no problems. Just seems this PCCNT process keeps closing down for no obvious reason

Thanks in anticapation
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pdnpait
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pdnpait
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1 Solution
 
greyknight17Commented:
Is there another antivirus or security program on the computer while you are running this scan? If so, either remove them or disable them.
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pdnpaitAuthor Commented:
Thanks for the reply

No there is nothing bar the Trend one mate. The ones i used were put on after the problem to see if there were any malware etc that was disabling or causing the PCCNT process to cease
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greyknight17Commented:
There's not much that I can find on this. You might want to give TrendMicro support a try to see if they are aware of this issue or what to do to resolve it:

http://esupport.trendmicro.com/support/consumer/consumerhome.do
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pdnpaitAuthor Commented:
Thankyou very much for your time. I shall give them a try

Thanks
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