Problem with Trend Office scan client

Posted on 2009-02-16
Last Modified: 2013-11-22
I have a problem on a pc's when i am trying to  run a manual scan using trend anti virus version 5.58

After about 20 seconds into the scan  i get an error message saying "PCCNT has encountered a problem and needs to close." i have tried a full manual uninstall,  which included removing parts of registry and hives; before installing latest Windows updates then reinstalling it from scratch but this makes no difference. I have also tried updating with the latest tred virus and spyware defenitions updates but still no luck

The scan worked fine in past but has just recently started acting up. I want to avoid reformatting if possible and the problem is not specifically profile related as i have tried it in several profiles on that machine.

I have run a online virus scan (pandasecurity)and also a anti malware program (malwarebytes anti-malware) which revealed no problems. Just seems this PCCNT process keeps closing down for no obvious reason

Thanks in anticapation
Question by:pdnpait
    LVL 15

    Expert Comment

    Is there another antivirus or security program on the computer while you are running this scan? If so, either remove them or disable them.

    Author Comment

    Thanks for the reply

    No there is nothing bar the Trend one mate. The ones i used were put on after the problem to see if there were any malware etc that was disabling or causing the PCCNT process to cease
    LVL 15

    Accepted Solution

    There's not much that I can find on this. You might want to give TrendMicro support a try to see if they are aware of this issue or what to do to resolve it:

    Author Comment

    Thankyou very much for your time. I shall give them a try


    Featured Post

    Looking for New Ways to Advertise?

    Engage with tech pros in our community with native advertising, as a Vendor Expert, and more.

    Join & Write a Comment

    PREFACE The purpose of this guide is to provide information to successfully install the MS SQL client tools for the Symantec Endpoint Protection Manager (SEPM) to function properly when installed on Windows 2008. AUDIENCE Information Technology…
    For those of you actively in the Malware fightling business, we now have available an amazing new tool in the malware wars (first recommended to me by rpggamergirl (, the Zone Advisor for the Virus and …
    Need more eyes on your posted question? Go ahead and follow the quick steps in this video to learn how to Request Attention to your question. *Log into your Experts Exchange account *Find the question you want to Request Attention for *Go to the e…
    Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…

    728 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    19 Experts available now in Live!

    Get 1:1 Help Now