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World Wide Web Publishing Service not starting. Server boot slow.

I have a Server 2003 (SP2) machine that has been having problems since it was rebooted after a software upgrade. The software upgraded was SageCRM to 6.2a which is web based database application, although I am pretty sure that this hasn't caused the problem itself. It worked fine after the update until the server needed a reboot.

Since then the server takes longer to boot that usual sitting on the blank blue screen before showing the message about some services not starting. After logging in the desktop blue screen appears but explorer.exe appears not to load (although if left after about 15 minutes it does). Programs can be launched from Task Manager even without Explorer.exe running, but anything that uses the file browser tends to hang after a few clicks (Command prompt is fine).

Event viewer contains the following errors:

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Event Type:      Error
Event Source:      Windows SharePoint Services 2.0
Event Category:      None
Event ID:      1000
Date:            16/02/2009
Time:            15:52:05
User:            N/A
Computer:      SERVER
Description:
#50070: Unable to connect to the database STS_Config on server\SharePoint.  Check the database connection information and make sure that the database server is running.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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Event Type:      Error
Event Source:      MSExchangeMU
Event Category:      General
Event ID:      1009
Date:            16/02/2009
Time:            15:56:33
User:            N/A
Computer:      SERVER
Description:
Failed to access the metabase, error code is 80040154 (Class not registered).

For more information, click http://www.microsoft.com/contentredirect.asp.

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When running inetmgr (IIS Manager) it is blank. (Not certain, but I think this is what happened to prompt a reboot).

In Services 'World Wide Web Publishing Service' is not started. When trying to manually start it the following error appears:

Windows could not start the World Wide Web Publishing Service on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code -2147221164.

The Events corresponding to this is:

Event Type:      Error
Event Source:      W3SVC
Event Category:      None
Event ID:      1005
Date:            16/02/2009
Time:            16:01:04
User:            N/A
Computer:      SERVER
Description:
The World Wide Web Publishing Service is exiting due to an error. The data field contains the error number.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 54 01 04 80               T..€    

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Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7024
Date:            16/02/2009
Time:            16:01:05
User:            N/A
Computer:      SERVER
Description:
The World Wide Web Publishing Service service terminated with service-specific error 2147746132 (0x80040154).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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I am starting to think that the only way I'm going to fix this is to reinstall IIS, but I would rather not do this as it will also mean reinstalling Exchange that is also on this server, and that would be a real pain. So I'm looking for alternative resolutions to this issue before I go for the reinstall.
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Phil Catterall
Asked:
Phil Catterall
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1 Solution
 
Flametop1Commented:
Have you tried restarting iis? From a command line (on the server) type: 'iis reset' But be carefull, it knocks out all users and stops and restarts all services using iis
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Phil CatterallAuthor Commented:
Yes. IIS isn't running at all. Several server reboots done since problem began.
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Flametop1Commented:
When you open Services....... Can you manually start the IIS services (any of them)?
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Phil CatterallAuthor Commented:
The IIS Admin Service is running from boot. It can be restarted without error. But the World Wide Web Publishing service does not start. See my original post for the errors it generates.
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Flametop1Commented:
1.For the #50070 error Look into the Databases table of the STS_Config database to see if the is an entry there and also check to make sure the database exist in the following folder (C:\Program Files\Microsoft SQL Server\MSSQL$SHAREPOINT\Data)
2.Error Code 80040154 Refers to a COM Component that sounds like it is trying to register a wrong DLL.
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Phil CatterallAuthor Commented:
The database is there and it contains an entry.

I think the Sharepoint problem is caused by the IIS issue rather than being a cause itself. The Sharpoint stuff can wait anyway as my main focus is getting IIS alive again.
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Flametop1Commented:
Well, at this point I would suggest rolling back the SageCRM update or even uninstalling the Sage program, getting IIS working properly again, and re-installing the SageCRM. First though...... Was everything working properly before you updated to 6.2A? If so..... Try rolling back just the update if you can, see if that fixes the problem. If it does but thins are just slow, you're at a good 'starting point' to get everything running as it should. Don't try to solve all at once. get IIS working first.
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Phil CatterallAuthor Commented:
I got nowhere fast with troubleshooting this issue. In the end I decided it would take less time and effort to just reinstall IIS and Exchange.
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Phil CatterallAuthor Commented:
You didn't give me the answer but you suggestions helped along the way.
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