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Dell Laptop docking monitor resolution problem

Medium Priority
Last Modified: 2012-05-06
Have a (company president's) Dell 620, running through a Dell dock into a ViewSonic monitor. Recently, when the laptop is mounted to the dock, the attached monitor shows up as the laptop's wide screen setting (like a picture box). I read through some issues here and tried to find a full screen switch but couldn't find any.
I did find a Dell utility for making such settings, but this one stretches the monitor's setting when it's on the laptop, and it only offers two resultions - 800x600 or 1240x768 - through the utility when both monitors are active. If I uncheck the "full screen" switch in the Dell utility, then the laptop display the monitor's 800x600 and doesn't use the wide screen.
(and like I say about company president, remember Sam Breakstone?...)
Watch Question

Are you running Vista or XP?
Any changes made to laptop or monitor? IE is it hooked up differently? Software install?
I saw something like this, and strangely I had to disconnect /power off everything, unplug the monitor/docking bay/power off everything and plug everything back in. Then by magic it worked.
Other than that, system restore...
It's been a year or so since I've worked with a D620. But we had similar docking station issues and almost to a one they were resolved with a BIOS update from Dell's site or a video driver update.
This was solved using Intel's video setup. I had to have the monitor running, and set up the notebook's built-in setup first. Then I could set different settings for both video screens. Now it takes a few seconds, but the proper settings kick in just fine

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